Senior FNOL Advisor

1 month ago


Diss UK, Norfolk, United Kingdom Michelle Denny Recruitment Full time

Job Description


Michelle Denny Recruitment are delighted to be working again with Lancaster Gate, who are a well established insurance provider based in Diss, to assist in their search for a skilled professional within the insurance claims field, this is a dynamic role, particularly if you have experience with FNOL.

This is a fully office based position which comes with a starting salary of £26k

As a Senior Claims Advisor, you'll take the lead in managing the FNOL process with finesse. You'll be the go-to person in the claims team, handling initial notifications, evaluating claims, and ensuring customers have a seamless experience.

Your Key Responsibilities:

  • Carefully handle and evaluate incoming FNOL cases, making sure all information is accurate and complete.
  • Communicate with clients, policyholders, and team to gather the necessary details for processing claims.
  • Use your FNOL expertise to mentor and guide fellow team members, boosting the team's overall skillset.
  • Work closely with other departments to improve processes and make customers' experience even better.
  • Keep precise records and documents, sticking to both regulatory requirements and company's standards.
  • Key holder for opening and closing the office at the start and end of a shift (hours to be discussed).

What We're Looking For:

  • Previous experience as a Claims Advisor, focusing on FNOL within the insurance industry.
  • Deep knowledge of FNOL processes, insurance policies, and handling claims.
  • Great communication skills to interact smoothly with clients, colleagues, and external partners.
  • Ability to thrive in a fast-paced setting without compromising attention to detail.
  • Leadership qualities to support and guide newer team members.

Joining this dynamic business means stepping into a vibrant, supportive workspace where your skills and efforts will be appreciated. If you're excited about advancing your career in claims and making a real difference, we'd love for you to apply

Please contact Julie Cloke in the first instance, or simply apply online to kickstart this journey.


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