Head of Operations

2 weeks ago

Brentwood UK, Essex, United Kingdom Matrix Labs Full time

We are a Beauty, Skincare & Cosmetics Manufacturer with a proven track record of supplying top-tier private label and branded products to leading retailers. We are very proud to say we are B Corp Certified and part of the Matrix Group.


We are looking for a dynamic leader with extensive manufacturing expertise. You will lead cross-functional teams, foster a culture of continuous improvement, and spearhead initiatives that elevate operational excellence and innovation.


As Head of Operations, you will take full ownership of our company’s operational functions. In this key leadership role, you will ensure world-class efficiency, productivity, and quality across all processes, driving flawless execution of our growth strategy, operational scaling, and cost optimisation while maintaining the highest industry standards.


Reporting into the Managing Director, the successful candidate will play a pivotal role in transforming Matrix Labs into a recognised industry leader through strategic, results-driven operational leadership.


Responsibilities:

  • Accountable for the on time in full delivery of customer orders.
  • Develop and execute operational strategies to drive productivity, profitability, and competitiveness.
  • Own the entire production lifecycle, ensuring operations are scalable, lean, and aligned with the company’s broader business goals.
  • Set and deliver on robust performance metrics for production efficiency, cost reduction, quality assurance, and customer satisfaction.
  • Build, inspire, and lead a high-performing operations team with a strong focus on accountability, continuous learning, and leadership development.
  • Oversee performance management, identifying and resolving issues proactively to maintain optimal productivity and team morale.
  • Lead efforts in capital expenditure planning, ensuring investments align with operational efficiency and business growth objectives.
  • Drive innovation within the production process, identifying and integrating emerging technologies that drive cost savings and process improvements.
  • Proactively identify and mitigate potential operational risks, ensuring a robust contingency plan for any operational or supply chain disruptions.
  • Serve as the first point of escalation for critical operational issues, providing fast, decisive leadership in crisis situations to minimise impact.
  • Work in close partnership with Planning, QHSE, Technical, Procurement, Supply Chain, and Finance to ensure seamless integration of operational goals with broader business objectives.


Experience:

  • Extensive experience in a Senior operations role, ideally within manufacturing or pharmaceutical sector.
  • Significant experience in scaling up business operations and improving efficiency, especially within limited capacity settings.
  • Demonstrated ability in mobilising new factory setups, including manufacturing and production.
  • Extensive experience sourcing equipment for manufacturing and production needs.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with health and safety regulations and compliance standards.
  • Effective communication and interpersonal skills.
  • Bachelor’s degree in operations management, Business Administration, Engineering, or a related field.


*Office is in Brentwood, Essex. Nearest station is Shenfield

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