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Employee Relations Advisor

2 months ago

London, UK, United Kingdom Randstad Enterprise Full time

Job title: Employee Relations Advisor

Location: Paddington London - Hybrid ( or Waltham on the Wolds/ Slough/ Remote )

Contract length: 3 month initial contract - Potential to be extended

Shift Pattern: Monday - Friday 09.00am - 17.00pm


Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for an Employee Relations Advisor on behalf of a global company Manufacturing Company. This is an immediate starting position and ideally a Hybrid position based in the Paddington office, but could also be based from Waltham on the Wolds, Slough or Fully Remote)

The successful Employee relations Advisor will join the Associate Relations Team of 6 employees based around the offices above. My client is looking for an experienced Employee Relations Advisor, who is used to contracting in different, large organisatins so can adjust easily to different protocols and procedures. This position requires you to manage large volumes of cases at any given time (around 20 - 25 cases) ; these can vary from Conversations and guidance to disciplinary and grievance level. This is a fantastic opportunity to work for a Global company where you can also learn and develop from a fantastic team around you.

Responsibilities:

  • Working with the Associate Relations (AR) Manager, provide advice and support to line managers; associates and P&O Business Partners on a range of Employee Relations issues including, but not limited to, performance improvement; conduct issues, grievances, sickness absence; flexible working requests and workplace concerns
  • Ensure that Employee Relations investigations are conducted thoroughly; fairly and objectively and in a manner that aligns with our Five Principles; the Associate Concept and legislative requirements.
  • Partner with and coach line managers on performance improvement process and documentation.
  • Provide interpretation of AR policies and processes to Line Managers and Business Partners. Make recommendations regarding policy enhancements and updates as required.
  • Engage with AR Manager and AR Lead on complex, high risk situations for respective Sites/Client Groups.
  • Ensure proper documentation and follow up.
  • Work proactively with the AR Manager on case management levels relating to the segment[s] to ensure workloads are manageable and cases are responded to in a timely manner
  • Participate in weekly case review meetings collaboratively with the rest of the UK/Ireland AR team to help with case management [volumes & distribution]; identify trends and initiate process as required
  • Ensure accurate input into Service Now [SNOW] for case management as required
  • Work in partnership with AR Manager to track and report on segment[s] AR trends proactively.
  • Through the Service to Partnership model, and using AR data and insights, work collaboratively with P&O Business Partners to identify and drive required AR interventions.
  • Develop the skill and capacity of line managers in the AR space to manage people issues effectively and independently. As required, create and deliver AR Capability programs for Line Managers and P&O Business Partners.
  • Provide support as required to the AR Manager on any org change initiatives including org restructures; business transfers; changes to terms and conditions of employment etc
  • Identify AR trends and best practice and partner with the AR Lead as required with appropriate actions
  • Deliver against the AR Strategy and UK/Ireland Priority set – Participate in Local, Regional and Global AR projects as required.
  • Assist with DSAR’s as required in collaboration with internal legal counsel; FeDs & Data Privacy teams
  • Partner with Legal Counsel [internal & external] as required on employment issues
  • Participate in segment SIM/SMART/LM Community calls/meetings as required



Day to Day Operations -

  • Partner with Line Managers to deploy AR processes in line with the 5Ps
  • (Company policies) and Associate concept.
  • Resolve disputes and conflicts in partnership with Line Managers and P&O Business Partners.
  • Leverage best practices, trends and employment law developments to identify areas of improvement and communicate suggestions to AR Manager and AR Lead.
  • Develop and maintain a working knowledge of legal developments and leading industry associate relations practices.

Key Skills/ Experiences -

  • Ideally CIPD qualified and educated to degree level or equivalent.


2. Knowledge/Experience

  • Significant experience working in Employee Relations
  • Strong communication, written and interpersonal skills; ability to work and communicate effectively with a wide range of individuals across all levels of the organization
  • Strong understanding of UK employment law
  • Ability to manage internal and external resources to mitigate risks to the Mars business and reputation
  • Ability to handle and maintain confidential and sensitive information
  • Strong consultancy and problem solving skills
  • Strong conflict management skills
  • Ability to work independently and own discrete areas of responsibility
  • Solid experience in case management, including the use and development of case management and reporting systems.
  • Confident in P&O data analytics and insight generation
  • Team player with customer mindset and interpersonal skills.
  • Ability to build trust and interface effectively and confidently with all levels of associates and LM’s .
  • Experience of coaching managers on performance and conduct matters.
  • Ability to handle and prioritize a high case load.




Please note there may be minimal travel to other sites if required for High level cases.

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

To apply, please follow the instructions on our application portal. We look forward to receiving your application


If this isn’t the role you’re looking for right now, please visit our contractor portal on the Randstad Enterprise website, where you will see all of our live roles and communities to join. Thank You.