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Head of Catering

2 months ago

UK, UK, United Kingdom Moston Full time

Job Overview

Responsible for the delivery and development of retail catering, hospitality, patient and/or restaurant services for a site with the management of our catering brand standards. Serving up a great customer experience is at the heart of what we do and key to the success of our operations.


Main Duties

· Lead and manage the QSHE (Quality, Safety, Health and Environment) and food handling processes within our catering standards.

· Understand and meet the needs of our customer ensuring delivery of portion control is delivered effectively every serve, and right first time.

· Communicate regularly with the client and customers you are responsible for across your unit/units.

· Ensure that customer complaints are resolved to the customer satisfaction and action is taken promptly to prevent reoccurrence.

· Manage the P&L accounts, including assisting with the preparation of the Annual Budget, achieving and maintaining food cost within the unit to our catering standards.

· Improve standards of service and quality of food spotting opportunities to make improvements.

· Promote the unit and act as a company brand ambassador at all times.

· Supervise, co-ordinate, motivate, train and work with your team to provide a quality service.

· Plan and produce duty rosters ensuring effective and economic deployment of the team, ensuring the management of both back of and front of house service provision.

· Plan, organise and monitor controls of food quality, presentation and service.

· Ensure that all kitchen equipment is maintained at all times.

· Prepare food using fresh ingredients, prepare menus and develop recipes.

· Ensure all team members are working in line with current legislation at all times.

· Operate, utilise and manage relevant catering IT systems as appropriate..

What we are looking for

· Proven track record in the successful provision of catering services is essential.

· Supervisory/Management skills.

· Relevant professional catering qualification.

· Good understanding of budgets and previous experience of managing budgets or P&L's

· Appropriate level of numeracy/literacy/communication skills to perform role duties.

· Passionate about delivering great customer service.

· Ability to work well in a team or under your own initiative.

· Ability to be flexible and take on different tasks as and when required.

· High standards and an eye for detail.

· Hard working, energetic and confident.

· Excellent organisational skills.

· Great time management.

· Possess excellent financial acumen.

· Excellent people manager with the ability to create positive cultural change.

· Remain positive even when under pressure.

· Delegation of tasks as required, utilising resources efficiently, with sound organisation skills.