Technical Services Manager

Key Responsibilities:

Delivery and maintenance of technical operations

The Technical Services Manager develops and maintains a services maintenance strategy for each building they are responsible for. Ensure services delivered are fit for purpose and market leading solutions. This includes -

• 5 Year Capex Planned Preventative Maintenance Planner with Capital Plant Replacement Schedule (aligned with the Building Fabric plan to provide a whole asset plan)
• Maintain detailed Integrated System Tests programme and records
• Responsible for asset Schedule reviews and updates
• Support to the Customer Experience Team
• Support to the Development team on future development design proposals
• Support to the Project Management team on the handover of the developments
• Coordinate and manage service partners to ensure optimum service, value for money and management of the annual budgets. This will include scoring KPI’s and providing feedback on their performance.

Repairs and CAPEX upgrades

The Technical Services Manager is responsible for overseeing reactive repairs that impact upon the delivery of services to the building they are responsible for. This includes technical issue support and resolution.

CAPEX upgrades will generally be project-managed externally with the Technical Services Manager acting as the client representative for GPE to ensure that any works carried out at their building are delivered on time and on budget and will not compromise the planned maintenance or other service contracts in place. This includes ensuring all contracts, appointments and records are appropriately executed, managed, and retained.

Formulate a disaster recovery plan for each mechanical and electrical system in the event of a system failure.

Building Handover Process

Working with the Senior Technical Services Manager, provide support to other internal teams to build positive customer relationships, contribute to improving GPE’s NPS score and establish GPE as a partner for the occupiers’ future growth. This will include playing a key role in the building’s mobilisation team, delivering the “Day 1” product -

• Assist and contribute to the Soft Landings Process
• Assist and contribute to the production of Mobilisation Plans
• Assist and contribute in the production of Mobilisation Budgets
• Witness Stress Test of New Assets
• Witness IST (Integrated System Test)
• Agree Handover Protocol including the retention of as-built information
• Warranty Management
• Assist in Post Occupancy Evaluations
• Assist Customer Pulse Surveys

Customer works

Assisting the Building Surveying Team, the Technical Services Manager is to oversee and comment on customer’s M&E works to ensure any works do not compromise the building or any warranties that may exist. The Technical Services Manager is responsible for monitoring and witnessing any commissioning to systems on completion and reviewing handover certification and paperwork.

Legislative requirements

The Technical Services Manager will keep abreast of and facilitate compliance with legislative requirements in relation to the management of the buildings. This includes,

• Compliance Management
• Review of RAMS
• Online reporting generally

Suppliers

Support the Senior Technical Services Manager in maintaining an approved list of contractors/consultants.

Sustainability and Energy Management Targets

In line with GPE objectives (Net Zero Carbon by 2030), ensure the GPE Portfolio assets are managed to market leading standards. Working with the Senior Technical Services Manager, develop and deliver a coherent energy reduction and decarbonisation strategy, with a detailed plan for each asset they are responsible for. Engage with customers to help them reduce demised energy use and consumption annually.

Responsibilities include but are not limited to:

• Maintaining any NABERS Accreditations that are services related.
• Energy reduction through the correct operation of plant and systems.

Corporate responsibility

The Technical Services Manager is responsible for ensuring that the Company’s CR values and objectives are actively pursued in his/her area of work in alignment with the Sustainability team.

Likely background/experience:

• Excellent and broad technical knowledge with a background in Building Services and Hard FM, with understanding of health and safety regulations and environmental standards.
• Proven track record in actively managing building energy performance with a focus on sustainability.
• Exceptional ability to communicate complex technical information clearly and effectively to a diverse range of stakeholders
• Experience in multi-site contract management - £1m + contract value - within the commercial sector
• Demonstrable progression in c.v.
• Experience of utilising innovation and technology to improve the occupier experience. A strong focus on developing an enhanced customer service ethos across multiple service streams.
• Financially astute and commercially experienced with experience of working in a technical/ professional environment.
• A track record of successfully delivering major projects and initiatives within market leading commercial offices.
• Proven ability when dealing with a commanding occupier base and delivering an exemplary level of service.

Skills requirements:

Technical and problem solving skills

• Demonstrable ability to assess, diagnose and resolve existing and new technical problems
• Interrogates and picks up new software applications quickly
• Strong Microsoft offices skills
• Good analysis and problem-solving abilities – notices trends, patterns, inconsistencies or missing data/information in a given situation, checks assumptions and valuates risks, remains objective when addressing issues
• IT skills – across the full Microsoft office suite

Organisation and control

• Outstanding organisation skills and attention to detail
• The ability to handle a large and varied workload
• Diligence in ensuring 100% completion of schedules and data
• Excellent work organisation, multi-tasking and prioritisation skills
• Preparedness to be firm and assertive with colleagues and contractors as required
• The ability to anticipate, plan and review; methodical approach but with the ability to flex as the situation requires

Communication & relationship management

• Confidence and ability to work with people - staff and contractors - at all levels.
• Articulate and a good communicator; Strong written and strong verbal. communication skills with demonstrable experience in communicating effectively with a range of internal and external stakeholders.
• Builds positive, friendly relationships with others internally and externally.
• Teamwork – works collaboratively with colleagues, anticipates their requirements, keeps them fully updated on matters affecting them and offers and seeks help as appropriate.

Personal attributes:

• The role will suit a dynamic individual who enjoys working in a fast-paced environment.
• The role holder will be able to build relationships in the business, be self-directed and able to use their own initiative to progress tasks/activities balanced with knowing when to seek advice and have a service delivery mind-set.
• High degree of professionalism and integrity, with the ability to be discreet
• Conscientious and delivers on commitments with the preparedness to ‘go-the-extra mile’ to meet the needs of the business.
• Composed in pressured situations with personal resilience – responds positively to the needs of a demanding client base.
• A continuous improvement mind-set – constantly looks for ways to deliver the best possible service to the team and the wider business.
• High level of energy and a keen interest in learning and developing in an Technical role
• Works flexibly and cooperatively as part of a team.
• Self-starter and comfortable to work on own initiative.
• Excellent collaborator and team player.