Salesforce Technical Managed Services Lead
1 month ago
About them:
We are working alongside a Salesforce Powerhouse, that specialises in empowering businesses to thrive with Salesforce. As a leading Salesforce partner, they are dedicated to delivering exceptional value through innovation, technical excellence, and an unwavering commitment to their clients.
They’re on the hunt for a Salesforce Technical Managed Services Lead to take ownership of our Managed Services practice, ensuring they consistently deliver reliable, high-quality support and enhancements for their clients' Salesforce environments.
Role Overview:
The Salesforce Technical Managed Services Lead will be at the forefront of client relationships, ensuring their Salesforce platforms run efficiently and evolve with their needs. You’ll play a pivotal role in delivering outstanding technical support and innovation.
This is a role that combines strategic planning, hands-on technical expertise, and a passion for service excellence.
Responsibilities:
- Lead Managed Services Delivery: Oversee day-to-day operations of client Salesforce platforms, ensuring high availability, compliance, and performance.
- Develop Client Solutions: Act as a technical advisor, designing scalable solutions and proactively recommending improvements to align Salesforce environments with business goals.
- Manage a High-Performing Team: Lead, mentor, and inspire a team of administrators, developers, and consultants, fostering collaboration and excellence.
- Ensure Service Excellence: Define and monitor SLAs, implement best practices, and deliver consistent, high-quality service.
- Drive Technical Oversight: Troubleshoot complex issues, resolve escalations, and provide guidance on Salesforce customisations and integrations.
- Support Growth and Optimisation: Identify opportunities for automation, efficiency improvements, and adoption of emerging Salesforce technologies.
- Collaborate and Communicate: Build strong relationships with clients and stakeholders, ensuring transparency and trust through regular reporting and engagement.
Requirements:
- Technical Mastery: Deep knowledge of Salesforce architecture, administration, development (Apex, Lightning Web Components, APIs), and integration patterns.
- Proven Leadership: Experience managing support/managed services operations.
- Client-focused mindset: A track record of delivering exceptional client experiences and meeting or exceeding service commitments.
- Problem-solving skills: Ability to resolve complex Salesforce issues and provide innovative solutions.
- Strong Communication: Excellent verbal and written communication skills, able to convey technical concepts to non-technical stakeholders.
- Certifications: Salesforce certifications such as Administrator, Advanced Administrator, Platform Developer I/II, or Architect credentials are a strong plus.
- Desirable Experience: Familiarity with ITIL frameworks, DevOps practices, and tools for monitoring and managing Salesforce environments.
What they offer:
- Innovative Work: Be part of a dynamic team solving real-world challenges for clients across diverse industries.
- Growth Opportunities: Access ongoing training, Salesforce certifications, and career advancement pathways.
- Supportive Culture: Join a collaborative, forward-thinking environment that values teamwork and innovation.
- Flexible Work Environment: Enjoy work-life balance with hybrid or remote working options.
- Competitive Rewards: Attractive compensation package, including bonuses, benefits, and perks.
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