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Network Support Engineer

4 months ago

Manchester, Greater Manchester, United Kingdom Gamma Full time

A bit about us


Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.


Our team work fast, with a start-up type of mindset but working within a leading European business.



Who are we looking for?


We are looking for a dynamic individual with the confidence to come into the team and hit the ground running. In a challenging environment and an outgoing team, it will give you the opportunity to thrive and develop your career in whatever direction you want it too.



What will you be doing day-to-day?


  • To provide guidance, as well as technical expertise, to our 2nd Line Engineering and Support teams.
  • You will work closely with the internal Gamma engineering programme teams to ensure that network-related projects are efficiently and seamlessly transitioned into operations, therefore developing an effective working relationship with our Gamma engineers is vital.
  • Working closely with the Customer Advocate team to facilitate ongoing change to incumbent solutions.
  • Ensure that bespoke customer requirements are reviewed and developed in such a way to maintain the integrity and stability of the network.
  • Responsible for network security, including the support of internal governance meeting as well as external third-party pen testing and applicable audits.
  • Develop a culture of continuous improvement, specifically around tooling, capabilities and efficiency (Automation, Monitoring, Systems, Skills).
  • Stay up-to-date with industry best practices and emerging technologies related to WAN, LAN and SD-WAN services.
  • Develop and maintain comprehensive documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures.
  • Promote knowledge sharing and collaboration within the support team(s) to enhance overall efficiency and effectiveness.
  • Maintain customer network solutions in day to day operations.
  • Perform upgrades and be proactive in maintaining firmware versions across all devices.
  • Provide escalation for incidents from tier 2 and technical service desk teams.
  • Overnight on call cover for high severity incidents.



What you’ll need


  • In-depth knowledge of LAN and SD-WAN technologies, including routers, switches, access-points, firewalls, and WAN optimization.
  • Strong understanding of networking protocols such as TCP/IP, DHCP, DNS, and VLANs.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
  • Strong problem-solving and troubleshooting skills, with a keen attention to detail.
  • Experience working in a fast-paced, customer-focused environment.
  • Applicants will typically be CCNP qualified or working towards this.
  • Vendor-specific experience in Cisco routing and switching.
  • Meraki MX/MS/MR deployment skills, including SDWAN, Dashboard, Licensing, Wi-Fi and switching best practice.
  • In-depth Palo Alto experience and/or Palo Alto qualifications.
  • In-depth understanding of routing protocols, internal and external BGP, OSPF & EIGRP
  • Advanced knowledge of routers, switches, firewalls & Access Control Lists (ACLs)
  • Understanding of core network routers and infrastructure
  • Hands-on experience of IP network design, implementation, and troubleshooting
  • A strong background in configuring firewalls for Corporate and/or ISP services, to include:
  • Centralised/Virtual Firewall Policy and best practice.
  • VPN Client build/policy
  • Site to Site IPSec build/policy
  • DPI Policies for Internet Traffic
  • A firm understanding of Network Security.



What do we offer?


  • 25 days PTO + bank holidays
  • Your birthday off
  • Private Medical Insurance
  • Electric Vehicle (EV) scheme
  • Pension plan
  • Enhanced maternity and paternity leave
  • Share-save scheme



A few things to note

  • This role will require travel to one of our office locations (Manchester or London) once or twice a month.
  • We do not need agency support; we do all our recruitment in house.
  • Unfortunately, we can't offer visa sponsorship or relocation support for this role.