Product Support Account Manager

16 hours ago

Ashford UK, Kent, United Kingdom Finning International Full time
Company:Finning (UK) Ltd

Number of Openings:1

Worker Type:Permanent

Position Overview:Are you a driven sales professional with a passion for delivering exceptional customer support and driving revenue growth? We are seeking a dynamic and experienced Product Support Sales Manager to manage an agreed portfolio of customer accounts across the UK. In this role, you will have the opportunity to develop and grow revenue opportunities, meeting and exceeding annual parts and service sales targets while ensuring profitability.

As a key player in our sales team, you will be responsible for effectively maintaining call cycles and planning repeat calls on a weekly, monthly, or quarterly basis to foster strong customer relationships.

Join us in this exciting role and be part of a team that values innovation, customer satisfaction, and achieving outstanding sales performance. If you are ready to take your career to the next level, we want to hear from you

Job Description:

Major Job Functions:

  • Exploit the Finning market analysis tool to identify new accounts, lapsed accounts and product campaign opportunities. Convert leads generated by the Inside Sales Team. Use FST (Finning Sales Tracker) to record, manage and report on opportunities and sales as required by management.

  • Act as a point of contact for customers, stakeholders, and influencers, promoting Finning support services relevant to their needs and assisting personally where possible. Speedy resolution of customer complaints and disputes. Directly supervise or facilitate the resolution of customer disputes. Maintain regular contact and build trust with key customer decision-makers and influencers.

  • Collaborate across Finning to maximise all available opportunities across Product Support and New sales. Build and maintain relationships with stakeholders within Finning, Customers and Caterpillar. Attend sales meetings and collaborate with other PSAMs to maximise Product Support growth across the marine and Oil & Gas segments. Provide guidance and mentoring for ISRs and PSRs where required to assist with their development.

  • Maintain an awareness of Competitors, feeding intelligence on their activities back to the business. Maintain an awareness of developing and possible future Customer and Market requirements to support new product and campaign developments.

Benefits:

In addition to 25 days holiday, a competitive salary, an attractive commission structure, a car allowance, life insurance, and up to 7% pension, you will benefit from:

  • Private medical insurance

  • Enhanced maternity and paternity packages

  • Family-friendly policies to support working parents

  • Enhanced flexible working options

  • Support from a team of 40+ Mental Health first-aiders

  • Employee wellbeing solutions

  • Electric car scheme (UK)

  • The opportunity to work support your charity of choice via Give As You Earn.

  • Length of service or recognition awards.

Specific Skills

  • Industry knowledge

  • Strong negotiation and customer service skills

  • Comfortable with technical and operational data analysis

  • Able to use and update current business systems such as Cognos, FST, DBS, SIS, Compass and segment-specific systems as appropriate

Education and Experience

  • 2-3 years minimum sales experience in an appropriate product support sector with demonstrable success

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Senior Account Executive in Sales Management

    1 month ago

    Ashford, Kent, United Kingdom GEM Product Solutions - TA GEM Personnel Full time

    Position: Internal Senior Account ExecutiveCompany: GEM Product Solutions - T/A GEM PersonnelLocation: Biddenden, KentSalary: Starting from £30,000 to £40,000 PA (dependent on experience) + BenefitsContract Type: PermanentWorking Hours: Monday to Friday, 7:30 AM to 5:00 PM, with alternate Saturdays from 8:00 AM to 1:00 PMRole Overview:We are on the lookout...

  • Product Support Sales Manager

    1 hour ago

    Ashford, Kent, United Kingdom Finning International Full time

    Job SummaryWe are seeking a highly motivated and experienced Product Support Sales Manager to join our team at Finning International. As a key player in our sales team, you will be responsible for managing a portfolio of customer accounts across the UK, developing and growing revenue opportunities, and meeting and exceeding annual parts and service sales...

  • Senior Account Executive in Sales Management

    1 month ago

    Ashford, Kent, United Kingdom GEM Product Solutions - TA GEM Personnel Full time

    Internal Senior Account Executive for Timber and Building SuppliesLocation: Biddenden, KentSalary: Starting at £30,000 PA - £40,000 PA, Dependent Upon Experience + BenefitsContract Type: PermanentWorking Hours: Monday to Friday, 7:30 am to 5:00 pm, and alternate Saturdays from 8:00 am to 1:00 pmPosition Overview:We are on the lookout for a meticulous,...

  • Management Accountant

    1 day ago

    Ashford, Kent, United Kingdom Reed Full time

    Assistant Management Accountant OpportunityReed Accountancy & Finance is seeking a skilled Assistant Management Accountant to join their client's finance team on a temporary basis in Bethersden. This role is ideal for a finance professional looking to develop their skills in a supportive and fast-paced environment.Key Responsibilities:Assist in preparing...

  • Management Accountant

    1 day ago

    Ashford, Kent, United Kingdom Reed Full time

    Assistant Management Accountant OpportunityReed Accountancy & Finance is seeking a skilled Assistant Management Accountant to join their client's finance team on a temporary basis in Bethersden. This role is ideal for a finance professional looking to develop their skills in a supportive and fast-paced environment.Key Responsibilities:Assist in preparing...

  • Management Accountant

    7 days ago

    Ashford, Kent, United Kingdom Reed Full time

    Assistant Management AccountantReed Accountancy & Finance is seeking a dedicated Assistant Management Accountant to join our client's finance team on a temporary basis in Bethersden. This role is ideal for a finance professional looking to develop their skills in a supportive and fast-paced environment.Key Responsibilities:Assist in preparing financial...

  • Management Accountant

    7 days ago

    Ashford, Kent, United Kingdom Reed Full time

    Assistant Management AccountantReed Accountancy & Finance is seeking a dedicated Assistant Management Accountant to join our client's finance team on a temporary basis in Bethersden. This role is ideal for a finance professional looking to develop their skills in a supportive and fast-paced environment.Key Responsibilities:Assist in preparing financial...

  • Management Accountant

    2 weeks ago

    Ashford, Kent, United Kingdom Reed Full time

    {"title": "Assistant Management Accountant", "description": "Job SummaryReed Accountancy & Finance is seeking a skilled Assistant Management Accountant to join our client\u2019s finance team on a temporary basis in Bethersden. This role is ideal for a finance professional looking to develop their skills in a supportive and fast-paced environment.Key...

  • Management Accountant

    2 weeks ago

    Ashford, Kent, United Kingdom Reed Full time

    {"title": "Assistant Management Accountant", "description": "Job SummaryReed Accountancy & Finance is seeking a skilled Assistant Management Accountant to join our client\u2019s finance team on a temporary basis in Bethersden. This role is ideal for a finance professional looking to develop their skills in a supportive and fast-paced environment.Key...

  • Management Accountant

    4 days ago

    Ashford, Kent, United Kingdom Reed Full time

    Assistant Management Accountant OpportunityReed Accountancy & Finance is seeking a skilled Assistant Management Accountant to support our clients' finance team on a temporary basis.About the Role:Prepare and review financial statements, budgets, and reports to ensure accuracy and compliance.Analyse financial data to inform business decisions and identify...

  • Management Accountant

    4 days ago

    Ashford, Kent, United Kingdom Reed Full time

    Assistant Management Accountant OpportunityReed Accountancy & Finance is seeking a skilled Assistant Management Accountant to support our clients' finance team on a temporary basis.About the Role:Prepare and review financial statements, budgets, and reports to ensure accuracy and compliance.Analyse financial data to inform business decisions and identify...

  • Accounting Support Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom TPF Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Bookkeeper to join our client's successful team in Ashford, Kent. As a key member of the team, you will be responsible for providing bookkeeping support, preparing management accounts, and delivering other services to a mixed and varied client base across Kent and the South East.Key...

  • Accounting Support Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom TPF Recruitment Full time

    About the RoleWe are seeking a highly skilled and experienced Bookkeeper to join our client's successful team in Ashford, Kent. As a key member of the team, you will be responsible for providing bookkeeping support, preparing management accounts, and delivering other services to a mixed and varied client base across Kent and the South East.Key...

  • Management Accountant Trainee

    2 days ago

    Ashford, Kent, United Kingdom Fresh Direct Full time

    Job Title: Trainee Management AccountantFresh Direct, a leading foodservice business, is seeking a highly motivated and detail-oriented Trainee Management Accountant to join its Central Finance team. As a key member of the team, you will be responsible for maintaining the Fixed Asset Register, monitoring intercompany recharges, and providing financial...

  • Management Accountant Trainee

    2 days ago

    Ashford, Kent, United Kingdom Fresh Direct Full time

    Job Title: Trainee Management AccountantFresh Direct, a leading foodservice business, is seeking a highly motivated and detail-oriented Trainee Management Accountant to join its Central Finance team. As a key member of the team, you will be responsible for maintaining the Fixed Asset Register, monitoring intercompany recharges, and providing financial...

  • Operations Manager

    2 weeks ago

    Ashford, Kent, United Kingdom Victim Support Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Community Team in Ashford, Kent. As a key member of our team, you will be responsible for leading a diverse group of staff and volunteers working with individuals who have experienced different crime types, with a particular focus on those affected by stalking.Key...

  • Operations Manager

    2 weeks ago

    Ashford, Kent, United Kingdom Victim Support Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Community Team in Ashford, Kent. As a key member of our team, you will be responsible for leading a diverse group of staff and volunteers working with individuals who have experienced different crime types, with a particular focus on those affected by stalking.Key...

  • Operations Manager

    2 weeks ago

    Ashford, Kent, United Kingdom Victim Support Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Community Team at Victim Support. As a key member of our team, you will be responsible for leading a diverse group of staff and volunteers who work with individuals who have experienced different types of crime, with a particular focus on those affected by stalking.Key...

  • Operations Manager

    2 weeks ago

    Ashford, Kent, United Kingdom Victim Support Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Community Team at Victim Support. As a key member of our team, you will be responsible for leading a diverse group of staff and volunteers who work with individuals who have experienced different types of crime, with a particular focus on those affected by stalking.Key...

  • Fleet Engineering Support Manager

    1 week ago

    Ashford, UK, Kent, United Kingdom Brakes Full time

    Job DescriptionWe are currently recruiting for a Fleet Engineering Support Manager to join the Fleet Engineering on a full-time, permanent basis, reporting into the Head of Feet.As the Fleet Engineering Support Manager, it is your responsibility to link the Fleet Strategy to the business, ensuring key stakeholders and customers get a high-quality service and...