Hospitality Manager
3 months ago
We are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse.
This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.
About us
Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a Hospitality Manager...
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
And so much more
About the role:
Working as part of the catering and operations team you will maintain consistent operational standards across all mediums of F&B operations. Develop operational service and food standards across the site demonstrating innovation, flair and creativity in keeping abreast of industry and competitor standards and showcasing best practice.
Leading from the front with a hands on can do approach to developing the site offer and personnel. An initiator and custodian of brand standards with a keen eye for detail and process application.
Working within agreed commercial parameters with primary responsibility for the improvement of labour efficiency through training and team development.
Leading the event management team in the planning and efficient delivery of all hospitality provision on site.
To ensure that all event areas are set to suit the clients event requirements and managed to the standards set by the Site General Manager and Catering Operations Manager defined by standard operating procedures.
To ensure liaison with all relevant departments is delivered to correct deadlines to ensure high quality of service and customer satisfaction.
Responsibilities
- To personally lead from the front, demonstrating proactive techniques in the efficient operation of the site within agreed budgetary parameters.
- Plan all duty rotas to cover event build up, operation and breakdown with appropriate personnel.
- To plan all non-race day and race day hospitality staffing levels to include race day hospitality management detail.
- Liaise with the sales executives to plan, monitor and develop event proposals and delivery techniques as required.
- Plan and oversee all variable labour costing for hospitality provision maintaining budgeted restrictions.
- Undertake reviews of all direct report personal development plans reviewing aims and objectives on a quarterly basis.
- Work closely with the Catering General Manager and Executive Head Chef in the development of the site food and beverage strategy document in order to maintain planned cost of goods.
- Maintain and monitor site health and food safety documentation and team training.
- Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events.
- Source all cutlery, crockery and light equipment inventory maintaining PAR levels agreed with the Catering Operations Manager.
- Train the hospitality & events team in common core skills identified through the development and implementation of site Standard Operating Procedures.
Please view the job description attached for the full list of responsibilities for this role
The person we are looking for as a Hospitality Manager has.
- Excellent communication skills
- Ability to work well under pressure
- Excellent organisational skills
- A systematic approach to problems
- A process driven attitude to tasks
- Loyalty
- Commitment
- Positive attitude
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
AMRT1_UKCT
-
Conference & Banqueting Bartender (Casual)
4 days ago
Chepstow, NP16, Chepstow, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full timeDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on...
-
Sous Chef
5 days ago
Chepstow, NP16, Chepstow, United Kingdom Chepstow Racecourse Full timeWe are looking for a passionate and knowledgeable Sous Chef!What is ARC?We embrace diversityWe develop our peopleWe care for our visitorsWe think about our impactWe are proud of our sportWork Perks of being a Sous Chefwith usAnnual passes to attend any of our 21 venuesDiscounted food & ARC days outDiscounted hotel staysCycle to work schemeStudy assistant...
-
Hospitality Manager
5 days ago
Chepstow, United Kingdom Chepstow Racecourse Full timeWe are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.About usArena Racing Company does so much...
-
Hospitality Manager
2 months ago
Chepstow, United Kingdom Chepstow Racecourse Full timeWe are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse.This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.About usArena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing,...
-
Hospitality Manager
1 week ago
Chepstow, Monmouthshire, United Kingdom Chepstow Racecourse Full timeWe are seeking a highly skilled Hospitality Manager to lead our team at Chepstow Racecourse.This role will involve managing hospitality operations at Chepstow racecourse with regular travel to Ffos Las racecourse.About usArena Racing Company is a leading UK horse racing group with 21 racing venues, showcasing horse racing, greyhound racing, golf courses,...
-
Hospitality Operations Manager
2 weeks ago
Chepstow, United Kingdom Chepstow Racecourse Full timeAbout the RoleWe are seeking a highly skilled and experienced Hospitality Manager to join our team at Chepstow Racecourse. As a key member of our catering and operations team, you will be responsible for maintaining consistent operational standards across all food and beverage operations.Your primary focus will be on developing operational service and food...
-
Hospitality Operations Manager
1 month ago
Chepstow, United Kingdom Chepstow Racecourse Full timeAbout the RoleWe are seeking a highly skilled and experienced Hospitality Manager to join our team at Chepstow Racecourse. As a key member of our catering and operations team, you will be responsible for maintaining consistent operational standards across all food and beverage operations.Key Responsibilities:Develop and implement operational service and food...
-
Hospitality Operations Manager
1 month ago
Chepstow, United Kingdom Chepstow Racecourse Full timeAbout the RoleWe are seeking a highly skilled and experienced Hospitality Manager to join our team at Chepstow Racecourse. As a key member of our catering and operations team, you will be responsible for maintaining consistent operational standards across all food and beverage operations.Key Responsibilities:Develop and implement operational service and food...
-
Hospitality Manager
5 days ago
Chepstow, Monmouthshire, United Kingdom Chepstow Racecourse Full timeWe are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.About usArena Racing Company does so much...
-
Hospitality Team Lead
1 week ago
Chepstow, Monmouthshire, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full timeExperience the Legacy of ExcellenceAt Delta Hotels by Marriott St Pierre Country Club, we're proud to offer a unique blend of history and hospitality. Our 16th-century gatehouse sets the tone for an unforgettable experience, where legends and legacy come alive. With a warm Welsh welcome and breathtaking Wye Valley views, our hotel is the perfect place to...
-
Casual Hospitality Professional
4 weeks ago
Chepstow, Monmouthshire, United Kingdom Marriott International Full timeJob SummaryWe are seeking a skilled and enthusiastic Conference and Banqueting Associate to join our team at Delta Hotels by Marriott St Pierre Country Club. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that every event is a success.Key ResponsibilitiesPrepare and serve coffee...
-
Casual Hospitality Professional
4 weeks ago
Chepstow, Monmouthshire, United Kingdom Marriott International Full timeJob SummaryWe are seeking a skilled and enthusiastic Conference and Banqueting Associate to join our team at Delta Hotels by Marriott St Pierre Country Club. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that every event is a success.Key ResponsibilitiesPrepare and serve coffee...
-
Hospitality Supervisor
5 months ago
Chepstow, United Kingdom Boat Inn Full time**Do you believe that Chepstow and the UK need more independent restaurants that genuinely care about their guests and teams?** **If you do, we might want to meet you!!** We are looking for an energetic superviser, striving to be a part of a team and grow. Someone who loves our brand and wants to join us on the journey to build a great atmosphere and...
-
Assistant Front Office Manager
1 week ago
Chepstow, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full timeThrough the Welsh Gateway of History. Onto the Greens of Legends.From the moment you turn down the drive and walk through the 16th century gatehouse youll be part of our momentous history. Where Legends and Legacy meet. St Pierres tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history...
-
Assistant Manager
4 weeks ago
Chepstow, Monmouthshire, United Kingdom Loungers Full timeAbout the RoleWe're looking for a talented Assistant Manager to join our team at Loungers. As a key member of our management team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesSupport the General Manager in maintaining high standards across the teamDeliver 14 great shifts to ensure every...
-
Event Management Team Lead
1 month ago
Chepstow, Monmouthshire, United Kingdom Arena Racing Corporation Full timeAbout the Role:We are seeking a highly skilled and experienced Hospitality Manager to join our team at Arena Racing Corporation. As a key member of our operations team, you will be responsible for maintaining consistent operational standards across all mediums of F&B operations, developing operational service and food standards, and leading from the front...
-
Event Management Team Lead
1 month ago
Chepstow, Monmouthshire, United Kingdom Arena Racing Corporation Full timeAbout the Role:We are seeking a highly skilled and experienced Hospitality Manager to join our team at Arena Racing Corporation. As a key member of our operations team, you will be responsible for maintaining consistent operational standards across all mediums of F&B operations, developing operational service and food standards, and leading from the front...
-
Assistant Front Office Manager
5 days ago
Chepstow, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full timeThrough the Welsh Gateway of History. Onto the Greens of Legends.Apply fast, check the full description by scrolling below to find out the full requirements for this role.From the moment you turn down the drive and walk through the 16th century gatehouse youll be part of our momentous history. Where Legends and Legacy meet. St Pierres tale since 1065 has...
-
Assistant Manager
4 months ago
Chepstow, United Kingdom Loungers Full timeAssistant Manager - ChepstowLounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the...
-
Assistant Manager
2 weeks ago
Chepstow, Monmouthshire, United Kingdom Loungers Full timeAssistant Manager - ChepstowLounges are unique environments, and what makes them special are the talented individuals who run them. As Assistant Manager, you'll support the General Manager in maintaining excellence across the team, delivering 14 great shifts to ensure every customer leaves satisfied. You'll oversee the day-to-day operations of the Lounge,...
-
Assistant Manager
4 months ago
Chepstow, United Kingdom Loungers Full timeAssistant Manager - ChepstowLounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the...
-
Assistant Manager
4 months ago
Chepstow, United Kingdom Loungers Full timeAssistant Manager - ChepstowLounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the...