Hospitality Operations Manager

2 weeks ago


Chepstow, United Kingdom Chepstow Racecourse Full time
About the Role

We are seeking a highly skilled and experienced Hospitality Manager to join our team at Chepstow Racecourse. As a key member of our catering and operations team, you will be responsible for maintaining consistent operational standards across all food and beverage operations.

Your primary focus will be on developing operational service and food standards, demonstrating innovation and creativity in keeping abreast of industry and competitor standards. You will lead from the front, taking a hands-on approach to developing the site offer and personnel, and ensuring that all event areas are set to suit client requirements and managed to the highest standards.

Key Responsibilities
  • Plan and oversee all hospitality staffing levels, including race day hospitality management detail.
  • Liaise with sales executives to plan, monitor, and develop event proposals and delivery techniques.
  • Undertake reviews of direct report personal development plans, reviewing aims and objectives on a quarterly basis.
  • Work closely with the Catering General Manager and Executive Head Chef to develop the site food and beverage strategy document.
  • Maintain and monitor site health and food safety documentation and team training.
  • Lead all volume operations and take personal accountability for the support of key account client requirements.
Requirements
  • Excellent communication and organisational skills.
  • Ability to work well under pressure and maintain a systematic approach to problems.
  • Process-driven attitude to tasks and a positive attitude.
  • Loyalty and commitment to the role and the company.

We are an equal opportunities employer and welcome applications from all backgrounds. If you have a disability that requires reasonable adjustments, please let us know. We are committed to creating a working environment that is inclusive and safe for all employees.



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