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Operations Manager

3 months ago

London, UK, United Kingdom dnata Catering UK Full time

Discover dnata Catering: Elevating In-Flight Dining

dnata Catering is a premier provider of in-flight catering and retail services, renowned for delivering exceptional culinary experiences to airlines across the globe. As part of the dnata Group, a leading global air services provider, dnata Catering operates at 18 airports in the UK, serving 38 airlines with a dedicated team of over 3,000 professionals.


Why Choose dnata Catering?

  1. Culinary Excellence: With a passion for innovation and quality, dnata Catering creates mouth-watering meals that cater to diverse palates, enhancing the passenger experience. Their chefs use the freshest ingredients to craft dishes that are both delicious and nutritious.
  2. Customer Focus: dnata Catering places customer satisfaction at the forefront, ensuring that each meal is a memorable part of the journey. They work closely with airlines to customize menus that reflect the tastes and preferences of their passengers.
  3. Sustainability: Committed to environmental responsibility, dnata Catering integrates sustainable practices throughout their operations. This includes reducing food waste, sourcing eco-friendly packaging, and implementing energy-efficient processes.
  4. Innovation and Technology: Leveraging cutting-edge technology, dnata Catering continually enhances its service offerings. From state-of-the-art kitchens to advanced logistics, they ensure efficient and high-quality service delivery.
  5. Global Reach, Local Expertise: With operations in 35 countries, dnata Catering combines global best practices with local insights to provide tailored culinary solutions that meet the highest international standards.


Experience the dnata Difference

Joining dnata Catering means being part of a dynamic and innovative team that is shaping the future of in-flight dining. Our executive chefs inspire the next generation of leaders in our business, whilst ensuring we deliver product across every class that exceeds our customers’ expectations.


Role Summary

The job holder will be responsible for management of key processes of the operation within the Dynamic Logistics Centre. Areas of Responsibility is inclusive of wash and equipment packing, Managing Unit Cleaning and Managing Unit Security.


Responsibilities

  • Manage all team resources in line with budgeted KPI’s
  • Ensure all rostering is managed in line with operational requirements
  • Provide Duty Management cover across rostered weekends
  • Challenge and continuously improve all processes for Despatch Chiller operations to provide
  • scope for growth and more efficient workflow and operational effectiveness
  • Maintain and improve performance levels in all areas
  • Improve measurements in all aspects of the operational aspects to better target effective use of resources
  • Develop processes to target improved efficiencies in the resources available across the area
  • Identify and target on-going improvements to adherence to Kitchen Ready times, on time and accurate provision of service to the Heston customer base
  • Motivate, organize and delegate effectively to deliver the above in line with company values
  • Closely liaise with all other operational areas of the Heston facility to improve on time
  • performance in line with our values to deliver Customer Satisfaction
  • Maintain active communication with internal and external customers, line manager and customer service team regarding operational issues
  • Communicate proactively with internal and external customers, line managers and customer
  • service team regarding operational issues
  • Adhere to All Legislation, Company Policy and Customer Requirements and ensuring Team
  • members follow agreed procedures
  • Adhering to safety and security regulation and ensuring security Instructions and procedures are followed
  • Ensuring Food and personal Hygiene Procedures are Always followed


Selection Criteria/Person Specification

Each of the criteria listed below, and your commitment to our values, will be measured through the application form or your CV.


Essential Criteria

  • Strong people management experience
  • Evidence of target improvement and problem solving in previous roles
  • Experience of a fast moving and changing shop floor environment such as manufacturing, logistics, or FMCG
  • Understanding of cost and control management
  • Understanding of health and safety regulations in relation to operations
  • Understanding of Food Hygiene in relation to operations
  • Understanding of Operational Management Systems
  • Flexibility in working hours

Desirable Criteria

  • Experience or knowledge of working in aviation


Our Values

dnata Catering UK is committed to a set of core values that guide its operations and services. These values emphasise customer satisfaction, integrity, innovation, and sustainability. They strive to provide exceptional culinary services while maintaining high ethical standards and fostering a culture of continuous improvement and environmental responsibility.


dnata Catering UK Values:

  • Customer Satisfaction: dnata Catering UK priorities delivering top-notch services that meet and exceed customer expectations, ensuring a memorable experience for all passengers.
  • Integrity: Upholding honesty and transparency in all business dealings, dnata Catering UK fosters trust and reliability with customers, partners, and employees.
  • Innovation: Emphasising the importance of creativity and forward-thinking, dnata Catering UK continually seeks innovative solutions to enhance their service offerings and operational efficiency.
  • Sustainability: Committed to environmental stewardship, dnata Catering UK integrates sustainable practices into their operations to minimise their ecological footprint and promote a greener future.


These values are integral to their mission of providing high-quality, innovative, and sustainable catering and retail services to airlines across the UK