Operations Manager
4 weeks ago
About Us:
Apex Medical Academy Ltd (“Apex”) specialises in longevity medicine education, providing CPD-approved courses to healthcare practitioners across a range of topics such as hormone replacement therapy (HRT) in menopause, testosterone replacement for men and women, and how to incorporate weight loss medications with long-lasting lifestyle changes. Our mission is to equip healthcare practitioners with the skills to set up longevity medicine services so they may help their patients live healthier, longer lives.
Job Description:
We are seeking an experienced and dynamic Operations Manager to join our small team. The ideal candidate will have a minimum of 5 years of project management experience with a background in education and/or health. The successful applicant will need to demonstrate the flexibility required in a startup environment.
Key Responsibilities:
- Overseeing both student and patient customer pathways and incorporating the use of automation to streamline processes.
- Lead business strategy as we expand into new geographical areas such as the USA, Australia and UAE.
- Build and scale content management systems and processes to support high-growth initiatives in digital health and education.
- Ensure compliance with industry standards and best practices in medical education and regulatory affairs such as CQC, CPD and ACCME.
- Coordinate with cross-functional teams (marketing, finance, operations, and clinical) to ensure projects are delivered on time, within scope, and within budget.
- Serve as the main point of contact and intermediary for third parties that the company interacts with.
- Facilitate effective collaboration between team members, stakeholders, and external partners to achieve project goals.
- Report project progress and performance to the board of directors, providing strategic insights and recommendations.
- Assist with sales and customer relations where necessary.
- Foster a culture of continuous improvement and innovation within the team, drawing from experience in developing and implementing new processes.
Minimum Qualifications:
- At least 5 years of operations and/or project management experience, preferably in a startup with exposure to education and/or digital health.
- Experience in implementing automated processes to streamline pathways and improve end user experience.
- Strong interest in longevity medicine and health, with experience in directing complex initiatives and collaborations.
- Excellent organisational, leadership, and communication skills, demonstrated through experience managing high-growth teams and customer content strategies.
- Proven ability to manage cross-functional projects and teams, with a focus on building and scaling content management systems.
- Ability to thrive in a fast-paced and dynamic environment, with strong problem-solving skills and attention to detail.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a cutting-edge field with a passionate and innovative team.
- Professional development and career growth opportunities in a rapidly growing company.
- Flexible working hours and a supportive work environment committed to employee well-being and success.
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