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Duty Manager

2 months ago

City of London, Central London, United Kingdom Canopy London Full time

Duty Manager at Canopy by Hilton London City

We have an exciting opportunity for an enthusiastic Duty Manager to join the team at Canopy by Hilton London City.

Canopys London Citys approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay.

What We Offer our Enthusiasts:

  • Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
  • F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
  • Birthday bonus £50 or 1 Day Holiday
  • Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
  • Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
  • Recruit a friend scheme
  • Cycle to work scheme tax-free and Tech scheme
  • Workplace pension scheme
  • Free Access to Hospitality Action services (Financial, legal, and mental health support)
  • Free Uniform Provided and Meals
  • Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
  • Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team

Reporting to the Front of House Manager, you will be the first point of contact our guests, team members, and our neighbours. You will be supporting all departments during your shift and will be an expert at placing yourself where the vibe is.

Ideally you will have a good understanding of Hilton Brand Standards, Property Management System and will possess an up to date knowledge of our local areas for guest recommendations. You will have a keen eye for details and a willingness to share your local knowledge and experiences with guests whenever asked. This role will play a key part in the Canopy collaboratives goal of being in the 25 TripAdvisor recommended hotels in London.

  • Take ownership of the day to day hotel operations and support all the teams
  • Have extensive experience with Property Management Systems, (ONQ experience desirable) control departmental policies, SOPs and other training programmes ensuring they are in line with UKs regulations and Hilton's standards.
  • Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
  • Lead the team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests.
  • Ensure compliance with all standards and procedures including all relevant Brand Standards across the various departments.
  • Ensure the teams adhere to all hotel policies and procedures including H&S and Fire Safety.
  • Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Serve as a role model to always demonstrate appropriate behaviours within the
  • business by leading from the front by demonstrating a positive can-do attitude.
  • Encourage and build mutual trust, respect, and cooperation among team members.

About you:

A qualified Duty Manager with experience in Hilton Hotels and at least 2 years experience in the upscale hotel in a front of house role. Comprehensive knowledge of PMS is highly desirable.

  • You will be a strong relationship builder and be confident in any decision-making process.
  • You will demonstrate a positive leadership style and creative thinking.
  • You will be an advocate of empowerment and can motivate the team and develop a strong succession plan.
  • You will have the ability to communicate internally with relevant departments to ensure the team is set up for success, be able to work under pressure and adapt according to business needs.
  • You will be a dynamic team player with a flexible approach and have experience in managing a team to successfully achieve the hotels goals.
  • You must have outstanding planning skills. We want you to be able to manage multiple projects at once with a close attention to detail and willingness to be flexible.
  • You will enjoy solving problems swiftly with creative and solutions, offering advice and recommendations.
  • You will be passionate about creating a positive guest stay, leading by example and be able to create a fun atmosphere for the team.
  • You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.

About the hotel

Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hiltons Canopy Brand in the UK.

Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

Our hotel is a short walk away from Tower Bridge and the capitals best markets, historic landmarks, and museums. Explore the city on our complimentary Canopy Bikes or walk two minutes to Aldgate Underground Station.

If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative

4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.

No agencies please.



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