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Quality Analyst

3 months ago

Southampton, Hampshire, United Kingdom Sopra Steria Full time
Do you have a experience in identifying quality insights and providing solutions for process improvement?

If this sounds like you, then we have a perfect opportunity to join the NHS Shared Business Services family as a Quality Analyst

The main purpose of the role will be to build a picture of whether or not our clients are receiving the best possible service by interpreting the data and reports from various sources and working with managers in all areas across the business to implement positive changes to the service they provide.

We have identified several areas of service delivery that are the pillars of delivering a world class service. You will have the scope to grow and add your own pillars to make this process your own.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

This is a hybrid role, predominantly based from home with travel to one of our offices in Southampton or London twice a month. The first three weeks of employment will be spent in an office full time for training purposes.

What you'll be doing:
  • Using information and data from various platform to identify trends in service performance.
  • Support the wider business by making recommendations to improving processes.
  • Help embed the Quality Management System into all business areas.
  • Review the Quality Assurance Manual and Quality Management Policy ensuring they are kept up to date.
  • Support with new business initiatives and projects.
  • Monitoring complaints received ensuring root cause and response are monitored ensuring service is of the expected level.

What you'll bring:
  • Effective report writing skills.
  • The ability to analyse and interpret data.
  • Experience of presenting to senior managers or SLT.
  • Basic understanding ISO standards.
  • Evidence of implementing process improvements.
  • The ability to write and establish business frameworks.

It would be great if you had:
  • Completed ISO related courses
  • Experience as a qualified ISO9001 auditor
  • Demonstrable experience of identifying quality insights
  • Proficient use of developing PowerBi dashboards

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type: Full-time, Permanent

Location: Southampton/ Bristol/ London

Security Clearance Level: DBS

Internal Recruiter: Kayleigh

Salary: Up to £30,000 per annum

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.