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Conference & Groups Executive

2 months ago

South East London, UK, United Kingdom Mercure London Bridge Full time
Company Description

Our mission at Mercure London Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you

As part of our team you can have:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
  • Responsible for the sales and management of all group bookings of 10 rooms or more
  • This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
  • Handle enquiries for group bookings viaemail or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
  • Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)
  • Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
  • Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
  • Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
  • Manage Group payments, cancellations, rooming lists and terms and conditions.
  • Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
  • Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Rooms Divisions Manager is informed of any guest feedback.
  • Ensures a clear line of communication with other departments for special requests or other reservation, conference or group-related matters.
  • Ensure VIP and complimentary room night procedures are adhered to.
  • Promotes and maintains good public relations with PCOs, travel agents, airline companies and commercial organizations and solicits business for the hotel.
  • Promotes positive working environment by developing positive team spirit.
  • Setup of confidential contracts and agreements
  • Other duties as requested such as Individual Reservations, Reception or Accounts/Admin cover
Additional Information

What do you get from us?

  • Annual Salary £28,899.00
  • Pension Scheme
  • Training & Development
  • Additional holidays with service
  • International Development Opportunities
  • And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;

Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to .
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to .

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.


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