Ticketing Operations Specialist
3 weeks ago
Ticketing Operations Specialist
Salary: Circa £35,000
Location: Based at our Head Office in Birmingham City Centre.
CrossCountry, operate more of the countries Rail Network than any other train company. With Birmingham at its heartland and HQ, CrossCountry stretch from Aberdeen to Penzance, Stansted to Cardiff, including Newcastle, Leeds, Sheffield, Manchester, Nottingham, Bristol, Southampton, and Edinburgh.
Owned by Arriva, CrossCountry is the most extensive rail network in Britain and the business plays a vital role in connecting tens of thousands of people to work, leisure and education every day. The one Arriva rail purpose is to connect people to opportunities by providing a reliable and friendly train service. So, there is no better time to join us
We are seeking a Ticketing Operations Specialist to become part of our dynamic team. In this exciting role, you will play a key part in managing our relationships with physical ticketing suppliers and partners, whilst also supporting our Revenue Protection and Fraud strategy.
You will be joining our dedicated Revenue Protection and Ticketing team, where you will collaborate with talented colleagues to innovate and transform our approach to fare evasion and fraud prevention. This is a rewarding opportunity to leverage our collective expertise, enhance our strategies, and drive growth in this vital area.
Key responsibilities: (these are not exhaustive)
Assist in implementing and maintaining on-board ticket issuing systems
Support the development of CrossCountry's on-board ticketing strategy
Analyse sales data from Ticket Issuing Systems (TIS) for key stakeholders
Manage relationships with barcode and ITSO validation software suppliers
Oversee ticketless travel survey commitments and analyse data to identify trends
Implement strategies to reduce ticketless travel across the CrossCountry network
Experience, knowledge, qualifications & training
Essential:
Strong commercial awareness and numerical skills
Excellent prioritisation and ability to manage multiple tasks effectively
Well-developed negotiation, communication, and presentation skills
Proficient in relationship management and engaging with stakeholders at all levels
Experience in evaluating opportunities and making sound recommendations
Strategic thinker with a results-oriented approach and a proven track record
Proactive individual, who is proficient in all Microsoft Office applications
Capable of taking ownership of processes to ensure operational efficiency
Highly organised with a keen eye for detail
Desirable:
Experience in project management
Prior experience in the rail industry
Good knowledge of the CrossCountry business
Keen to express and follow up on ideas with a drive to achieve results
Closing date for applications: 5th January 2025
We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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