Managing Director
3 weeks ago
We are seeking an experienced Managing Director to lead and scale our clients UK ServiceNow practices. This high-impact role will oversee end-to-end business operations, growth strategies, client relationships, and team development in one of the most dynamic markets in the IT services sector.
The ideal candidate will bring a strong track record of leadership within ServiceNow or related technology ecosystems, with proven expertise in driving commercial success, operational excellence, and innovation.
Key Responsibilities
Strategic Leadership
- Develop and execute a comprehensive growth strategy for the ServiceNow practice in the UK.
- Align regional initiatives with global organizational goals and priorities.
- Identify and capitalize on market trends, ensuring the practice remains competitive and relevant.
Commercial Growth
- Lead business development efforts to drive revenue growth and profitability.
- Build strong relationships with key ServiceNow stakeholders, including customers, partners, and the vendor ecosystem.
- Ensure the consistent delivery of high-quality solutions that align with client needs and objectives.
Operational Excellence
- Oversee the delivery of ServiceNow projects, ensuring adherence to budget, timelines, and quality standards.
- Establish and refine operational processes to optimize efficiency and client satisfaction.
- Manage the P&L, ensuring financial performance meets or exceeds targets.
Team Development
- Build, inspire, and retain a high-performing team of ServiceNow professionals across sales, consulting, and delivery.
- Promote a culture of collaboration, innovation, and accountability.
- Mentor and develop future leaders within the practice.
Thought Leadership
- Represent the organization at industry events, conferences, and forums.
- Advocate for ServiceNow best practices and lead innovation in the application of its platform capabilities.
- Position the UK practice as a leading player in the ServiceNow partner ecosystem.
Proven Leadership Experience: Minimum 10 years in IT consulting, with at least 5 years in a senior leadership role within the ServiceNow ecosystem.
Commercial Expertise: Demonstrable success in driving revenue growth, managing a P&L, and expanding market share.
Industry Knowledge: Deep understanding of the ServiceNow platform and its applications across ITSM, HR, CSM, and other business functions.
Strategic Vision: Ability to craft and implement a roadmap for practice growth and market leadership.
Operational Expertise: Strong experience in managing complex delivery portfolios, ensuring project success and client satisfaction.
Stakeholder Engagement: Excellent relationship management skills, with a network across ServiceNow, enterprise clients, and industry partners.
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