![Maison Crivelli](https://media.trabajo.org/img/noimg.jpg)
Account Manager
2 months ago
“Perfume is a living experience.” —Thibaud Crivelli
Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.
RESPONSABILITIES
Leadership objectives:
· Drive financial results in store to meet and exceed targets and key performance indicators.
· Support the Business Manager to communicate individual and team sales targets and objectives and deliver
them. Report on a weekly store performance to Business Manager.
· Demonstrate an entrepreneurial spirit; being a specialist in fragrance and showing a genuine enthusiasm,
commitment and interest in the brand’s performance.
· Lead by example in every area of the business; prioritising sales, knowledge and exceptional customer
service.
· Create a positive and cooperative team culture in store, through team meetings and a collaborative
management style, recognising and celebrating performance where necessary.
· Coach and give feedback to the team to ensure Maison Crivelli standards are achieved in all areas of sales,
service and experience.
· Regularly communicate team, store and customer requests, feedback and activity to unlock commercial
success.
Sales & Service Excellence:
· Actively engage with customers to understand their fragrance preferences and curiosities and guide them
in selecting the perfect scents from our collection.
· Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.
· Provide personalised recommendations and upsell complementary products to enhance the customer’s
fragrance experience and satisfaction.
· With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of
business.
· Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering
outstanding customer service and experiences to drive long term brand loyalty.
· Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and
improvement across all other key service drivers.
· Build and develop your own client base using exceptional service skills to nurture customer relationships,
that you will maintain through a unique personal service.
Product Knowledge:
· Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients,
scent profiles, the story behind the creations and the craftsmanship of each product.
· Stay informed about industry trends and competitors' products to effectively communicate the unique value
propositions of Maison Crivelli's fragrances.
· Continuously expand your knowledge through training sessions and self-directed learning to confidently
address customer enquiries and enhance the overall shopping experience.
Working as part of a team:
· Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and
maintain a cohesive team environment.
· Share best practices, tips, and insights with team members to optimise sales performance and deliver
exceptional customer service consistently.
· Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot
traffic and increase brand awareness for Maison Crivelli.
· Communicate relevant information and commercial feedback to the business manager and colleagues when
required.
Standards:
· Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and
hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration
tools, taking regular action to ensure the counter complies with these.
· Complete all administration accurately, legibly and on time - including personal retail sales reporting and
any other specific administration that is required by the BM.
Qualifications, Skills & Experiences
· 2+ years experience as a team leader or similar position.
· Exceptional communication and interpersonal skills.
· Proven experience in luxury retail or a similar customer-facing role.
· Goal-oriented with a track record of meeting and exceeding sales targets.
· A strong team player with a positive, can-do attitude.
· Ability to work effectively in a fast-paced environment.
· Flexibility to work across all shifts, days and peak trading periods.
· Linguistics – Arabic is a plus.
Compensation and Benefits:
· Competitive industry salary.
· Commission scheme eligibility.
· Competitive annual leave allowance.
Reports to key stakeholders:
· Business Manager.
· Store Department Managers.
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