Account Manager

2 months ago

London, UK, United Kingdom Maison Crivelli Full time

“Perfume is a living experience.” —Thibaud Crivelli

Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.


RESPONSABILITIES

Leadership objectives:

· Drive financial results in store to meet and exceed targets and key performance indicators.

· Support the Business Manager to communicate individual and team sales targets and objectives and deliver

them. Report on a weekly store performance to Business Manager.

· Demonstrate an entrepreneurial spirit; being a specialist in fragrance and showing a genuine enthusiasm,

commitment and interest in the brand’s performance.

· Lead by example in every area of the business; prioritising sales, knowledge and exceptional customer

service.

· Create a positive and cooperative team culture in store, through team meetings and a collaborative

management style, recognising and celebrating performance where necessary.

· Coach and give feedback to the team to ensure Maison Crivelli standards are achieved in all areas of sales,

service and experience.

· Regularly communicate team, store and customer requests, feedback and activity to unlock commercial

success.

Sales & Service Excellence:

· Actively engage with customers to understand their fragrance preferences and curiosities and guide them

in selecting the perfect scents from our collection.

· Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.

· Provide personalised recommendations and upsell complementary products to enhance the customer’s

fragrance experience and satisfaction.

· With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of

business.

· Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering

outstanding customer service and experiences to drive long term brand loyalty.

· Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and

improvement across all other key service drivers.

· Build and develop your own client base using exceptional service skills to nurture customer relationships,

that you will maintain through a unique personal service.

Product Knowledge:

· Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients,

scent profiles, the story behind the creations and the craftsmanship of each product.

· Stay informed about industry trends and competitors' products to effectively communicate the unique value

propositions of Maison Crivelli's fragrances.

· Continuously expand your knowledge through training sessions and self-directed learning to confidently

address customer enquiries and enhance the overall shopping experience.

Working as part of a team:

· Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and

maintain a cohesive team environment.

· Share best practices, tips, and insights with team members to optimise sales performance and deliver

exceptional customer service consistently.

· Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot

traffic and increase brand awareness for Maison Crivelli.

· Communicate relevant information and commercial feedback to the business manager and colleagues when

required.

Standards:

· Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and

hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration

tools, taking regular action to ensure the counter complies with these.

· Complete all administration accurately, legibly and on time - including personal retail sales reporting and

any other specific administration that is required by the BM.


Qualifications, Skills & Experiences

· 2+ years experience as a team leader or similar position.

· Exceptional communication and interpersonal skills.

· Proven experience in luxury retail or a similar customer-facing role.

· Goal-oriented with a track record of meeting and exceeding sales targets.

· A strong team player with a positive, can-do attitude.

· Ability to work effectively in a fast-paced environment.

· Flexibility to work across all shifts, days and peak trading periods.

· Linguistics – Arabic is a plus.

Compensation and Benefits:

· Competitive industry salary.

· Commission scheme eligibility.

· Competitive annual leave allowance.

Reports to key stakeholders:

· Business Manager.

· Store Department Managers.

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