Store Manager

4 days ago


London, UK, United Kingdom ExecutiveSurf Full time

Location: Central London


Our client, an internationally renowned Italian luxury furniture brand, is seeking a dedicated and dynamic Store Manager. Known for its commitment to excellence, the company fosters a work culture rooted in respect, honesty, and passion. Every detail matters here—from the curated showroom and refined selling process to the meticulous delivery and follow-up with customers. Joining this team offers the chance to excel, learn, and grow with a company that goes above and beyond to meet and exceed customer expectations.


-- MISSION --

As the Store Manager, you will lead every aspect of the store’s operations, ensuring smooth daily functions, achieving sales goals, and creating a pristine, welcoming environment that aligns with the brand’s luxury image. Your leadership will be key in driving a motivated, high-performing team (about 5 people) and in building lasting relationships with clients (B2C and B2B)


-- KEY RESPONSIBILITIES--

  • Team Leadership & Development: Oversee recruiting, onboarding, and training, fostering a collaborative, customer-focused team culture.
  • Operational Excellence: Manage day-to-day store functions, from scheduling and supervising staff to ensuring the store meets sales and operational targets.
  • Customer Relationship Building: Understand customer needs and enhance their experience by establishing rapport, offering personalised service, and building brand loyalty.
  • Inventory & Merchandising: Ensure merchandise availability and maintain store presentation standards; oversee inventory and approve contracts with suppliers.
  • Financial Management: Develop and monitor the store’s budget, forecast expenses, and implement corrective actions to achieve financial goals.
  • Strategy & Innovation: Monitor market trends, adjust pricing and promotions, and propose marketing strategies to keep the store competitive.


-- REQUIREMENTS--

  • Experience: 2+ years as a Store Manager, within the furniture or luxury goods sector.
  • Language: Native English speaker or bilingual. An additional language is a plus.
  • Leadership Skills: Inspire and guide your team, resolve conflicts effectively, and make strategic decisions confidently.
  • Time Management & Organisation: Coordinate schedules, manage tasks, and meet deadlines to maintain seamless operations.
  • Financial Acumen: Strong budgeting and analytical skills, with the ability to make data-driven decisions to optimise store performance.
  • Communication & Customer Service: Exceptional verbal and written communication skills to engage customers, motivate staff, and collaborate with management. Strong customer service skills are essential for building loyalty and ensuring a premium experience.


This is a rare opportunity to lead within a globally respected luxury brand. If you're passionate about luxury retail and ready to take on a fulfilling, impactful role, we’d love to hear from you


#Store Manager #Shop Manager #Department Manager #Associate Manager #Team Lead #Floor Manager #Concession Manager #B2B #B2C #Bespoke #Luxury #Furniture #Sofa #Chair #Armchair #Table #Consultant #Architect #Design


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