Senior Product Manager

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same.From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary

The Product Management team is integral to driving innovation, maximising customer value, and achieving sustainable growth of our propositions and services portfolio. They deliver exceptional products that address market needs, exceed customer expectations, and create meaningful experiences. By leveraging our deep understanding of the market, customer insights, and cutting-edge technology, CDW aim to simplify the complex needs of our customers and sellers.

As a Senior Product Manager, you will be responsible for creating real value for customers through research and development, product creation, product launch and in life management. As a Senior Product Manager, you will have a collaborative spirit that thrives in an enterprise-scale environment, enabling you to make technology work so people can do great things.

Key responsibilities

• Ensures the company is prepared to deliver and support the product throughout its lifecycle by owning the process of definition, prototype, launch, and improvement of the products and services.
• Collaborates closely with sales and delivery teams to define, document, and oversee internal processes that support launched services.
• Creates cost models for services in collaboration with Product Design Analysts and FP&A/Finance representatives.
• Responsible for the creation, approval, and final release of all associated documentation required for the on-going management of assigned products.
• Provides effective training and workshops for various groups including sales and operational teams on the products which have been developed prior to launch.
• Understands and clearly articulates the commercial proposition of each product and aspects of business justification both for CDW, chosen partner(s) and the customer.
• Establishes and maintains relationships with key business and technology stakeholders.
• Performs internal and external customer research using cost-effective means of gaining insight into the "voice of the customer".
• Continually monitors and optimises the product while in life.
• Works with the Office of the CTO and internal tools to manage the flow of new concepts with the wider business ensuring clear communication.
• Documents and maintains a roadmap of future products and enhancements that is aligned with the overall business strategy and vendor roadmaps.
• Continuous gap analysis of in life products against trends and competition.
• Analyze business case drivers to identify risks and to establish action plans that deliver near, mid-, and long-term results to improve business processes related to the management of CDW's Services portfolio.
• Identify partners that can help CDW deliver scalable services and support supplier management teams to onboard key partners.
• Act as a voice for product management within the business ensuring the identity and brand of the function is understood across the CDW business units.
• Sharing of lessons learnt on product launch and go-to-market initiatives to optimise the product launch and decommission processes.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessary working in conjunction with the Office of the CTO, Technical Presales, operational teams, legal, finance and sales.

Qualifications, Skills & Experience

• Experience with Microsoft Cloud services and products (Azure, Office 365, CSP and other similar programs)
• Experience within the Information Technology market with proven experience working as a product manager.
• Experience and awareness of key managed services elements including support, monitoring, maintenance, and systems management.
• Proficient awareness of a wide range of technologies and products including categories of Cloud (public, private and hybrid), Storage, Virtualisation, Compute, Networking, Security, Collaboration and Desktop.
• Experience of working within a fast-paced sales environment.
• Proven track record of launching and applying best practices for product management across the entire product lifecycle.
• Experience with commercial modelling within in the IT industry
• Ability to evangelise a product domain to the wider business.
• Excellent communication skills, both verbal and written.
• Strong leadership skills, able to engage and inspire coworkers.

Essential Attributes

• Entrepreneurial and strategic drive: Can drive the ‘what’ and ‘why’ of the customer or business problems we are solving. Has an appreciation of the user experience and business/commercial benefits.
• Multifaceted: Knowledgeable across multiple functional areas such as product management, engineering, user experience (UX), sales, customer support, finance, and marketing.
• Data-driven: Explores the data behind a certain assumption and can come up with a hypothesis on how a product or feature will move the needle.
• Clear communicator - Able to articulate the vision and confidently communicate with all stakeholder levels: CDW, Customer, 3rd Parties and Partners. Identifies core messages, conveys complex concepts and responds quickly and appropriately.
• Commercial Acumen: Understands how customers may want to consume products and can articulate this within a sales environment obtaining buy in to promote CDW products and services.

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.

Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?

What we offer:

Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks