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Assistant Front Office Manager

2 months ago

East London, UK, United Kingdom One Hundred Shoreditch Full time

Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London

One Hundred Shoreditch, a vibrant and stylish hotel in the heart of East London, is looking for an enthusiastic and experienced Assistant Front Office Manager to join our team. If you're passionate about hospitality, have excellent leadership skills, and thrive in a fast-paced environment, we'd love to hear from you



Key Responsibilities:

  • Assist the Front Office Manager in overseeing daily front desk operations, ensuring smooth check-in and check-out processes.
  • Lead and mentor the front desk team, fostering a positive and collaborative working environment.
  • Ensure high standards of guest service are consistently delivered, handling guest inquiries, complaints, and special requests with professionalism.
  • Monitor and manage room reservations, allocations, and front office systems.
  • Support staff training and development to maintain excellent customer service standards.
  • Assist with scheduling, performance management, and administrative duties as needed.
  • Collaborate with other departments to ensure a seamless guest experience.

Salary: £34,938 p/a + service charge

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

  • Competitive annual salary
  • Guest experience including dinner and drinks
  • 6 complimentary nights a year at any Lore Group hotel
  • Lore Group Employee & Immediate Family Rates
  • Lore Group Friend and Family Rates
  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
  • 50% discount in Lore Group restaurants and bars
  • Contribution towards Health Cash Plan
  • Life Assurance
  • Length of service incentives (additional holiday)
  • Bespoke training programmes
  • Free meals on duty
  • Incentives such as Ride-to-Work and season ticket loan
  • Quarterly employee award ceremony and company staff parties
  • Employee assistance programme

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