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Service Design Manager
2 months ago
Service Design Manager, Employee Experience - Ireland
Will required 3 days per week onsite in Naas, Co. Kildare
Responsibilities
- Lead and mentor a team of employee experience analysts, fostering growth and performance through guidance and support.
- Collaborate with stakeholders to understand needs, business goals, and technical constraints to drive design decisions.
- Conduct research, usability testing, and analysis to inform design solutions.
- Develop wireframes, prototypes, flows, and mock-ups to communicate design concepts effectively.
- Establish and maintain design guidelines and best practices for product consistency.
Requirements
- Demonstrated commercial experience in Employee experience design or similar. Leading improvement projects.
- Proficiency in design tools
- Strong grasp of user-centered design principles, information architecture, and interaction design.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work in a fast-paced, collaborative environment and manage multiple projects.
- Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.
- Experience in user research, usability testing, and analyzing feedback.
- Excellent facilitation skills, presentation skills
- Demonstrated experience influencing stakeholders at all levels.
- EU Citizenship
Benefits
Hybrid working model, Health care cover, matched pension scheme.
Base salary - commensurate with experience
Relocation package on offer for candidates relocating from UK to Ireland