Customer Account Manager

1 week ago


Bristol, South West England, United Kingdom tlmNexus Ltd Full time

We need someone with the proactive drive and passion to create, maintain and expand long-term, trusted relationships with our customers and manage assigned accounts to ensure we retain all accounts whilst creating the opportunity to grow new sales and customers.


We want to ensure all our customers receive the desired Return-on-Investment and that we retain all customers through repeat renewals.


Responsibilities:

  • Manage a portfolio of customer accounts to ensure long-term success and growth targets are achieved.


  • Develop positive and trusted relationships to generate new sales by making use of the existing and potential customer networks.


  • Lead negotiations on existing customer contracts for renewals ensuring appropriate commercial arrangements, NDAs and contracts are appropriately in place.


  • Report monthly on the status of transactions, accounts, and sales


  • Support the marketing effort at trade shows, marketing events and marketing briefings, as directed.



Experience, Knowledge and Skills

Essential:

  • Experience in a customer focused role with strong business-to-business input and a proven ability to build strong and effective customer relationships.


  • A background in a defence related business or the Forces.


  • Demonstrable experience in meeting sales targets and objectives.


  • Proven experience working within a dynamic and changing environment, with excellent judgment and decision-making abilities under pressure.


  • Strong planning and organisational skills with the ability to engage in multiple initiatives and opportunities at any one time.


Desirable:

  • A recognised professional qualification in sales or marketing would be a distinct advantage.


  • An understanding of advertising, digital and CRM marketing, with previous experience of supporting activities in these areas.

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