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HR Business Partner

2 months ago

London, UK, United Kingdom Travelex Full time

Role purpose


To deliver HR projects and provide high quality HR support, working alongside other HR teams on the delivery of services as well as owning the UK & Czechia based client groups within the following areas:

  • Support Functions; Product, Customer, Tech Services, Finance, Legal, Compliance & Risk, HR, and Internal Audit
  • Enabling Functions; ATM/ Tech Services Transformation


This position will be based in London but will require travel to Peterborough on a regular basis and other UK sites on occasion.


Key responsibilities are to provide strong generalist support by providing guidance, advice and coaching to all of the leadership within the businesses. The role is a combination of business-as-usual activity and will also offer the opportunity to become involved in major projects that will shape the business going forward.


Key accountabilities

  • Understand the business strategy and help implement the people agenda to support its delivery.
  • Work closely with the Senior HR Manager to ensure a client focused HR service, measured against the overall business strategy.
  • Support the Shared Service Centre (SSC), Reward and L&D on the deployment and execution of initiatives (e.g., annual compensation, bonus schemes, recognition, HRIS, leadership development programmes, change and transformation initiatives)
  • Proactively partner up with managers and other key stakeholders to form strong and influential working relationships.
  • Support leaders and managers in designing and executing operational change and business transformation projects.
  • Provide expertise in the following areas: employee relations, coaching, succession planning, employee engagement, compensation and rewards.
  • Work with managers to ensure IR35 rules are followed in the onboarding and offboarding of contractors
  • Guide and advise managers on performance management and provide continual support to develop appropriate solutions.
  • Take the lead on coaching people managers to handle difficult issues and work with them to develop appropriate solutions to address sensitive people issues and ensure policies are understood and implemented correctly.
  • Work closely with the Talent Acquisition Partner in managing and meeting recruitment needs within agreed timelines.
  • Provide analysis of people trends and metrics, sharing business insights and recommendations to deliver business objectives.
  • Deliver business change through effective planning and stakeholder management and develop detailed project plans to support the implementation where appropriate.
  • Manage employee relations issues effectively to mitigate business risk.
  • Drive cultural change working with the business on colleague engagement feedback outcomes to shape and deliver their engagement plans.
  • Work with the business in creating an inclusive and diverse workforce where colleagues can bring their whole selves to work and feel connected.
  • Work proactively with other HR colleagues to share learning, best practice and drive efficiency. Proactively investigates existing practice and uses knowledge to recommend and implement new initiatives.



Role specific experience and skills

  • Proven delivery in a HR Generalist Leadership role, preferably within a Retail or Financial Services environment
  • Previous experience supporting Corporate Functions business areas or similar
  • Proven experience of owning relationships with managers at a senior level, providing HR coaching and support
  • Experience of working in a fast-paced evolving organisation
  • A recognised leader in your own right and you will continuously strive to change and transform the colleague experience
  • Substantial knowledge and experience in HR covering a breadth of activities and best in class HR & ER practices and policies
  • Experience of working with HR technology to deliver value to the business
  • Ability to evaluate people data and provide business reporting
  • Strong Word, Excel, Powerpoint and HRIS skills
  • Excellent interpersonal and communication skills and high levels of personal confidence and self-sufficiency
  • Ability to manage multiple assignments and projects simultaneously
  • Solid experience in handling the range of HR and ER operational issues
  • Strong attention to detail with the ability to maintain accuracy in a fast paced environment
  • Ability to manage a team to maximise their potential and achieve results, including recruitment, coaching, retention and performance management
  • Ability to apply solid commercial judgment in their area of expertise
  • Manage ambiguity in a dynamic and evolving environment
  • A “can do” approach; hands on whilst also being able to consider the broader business agenda