Information Technology Service Management Analyst
7 days ago
ITSM Analyst - ServiceNow - ITIL - Hybrid – London
Salary is £50K - £63K
Our client a Legal firm are seeking an IT Service Management Analyst - ServiceNow ITIL ITSM Incident management role.
Working with IT and the business to manage the activity of prioritised incidents, identify and manage timely service restoration.
- Experience 3+ years working with global and virtual teams
- Ideally 5 years experience in Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels
- Experience chairing and managing Change Advisory Board meetings and workshops
- Excellent communication, a strong problem solver - people person
- Demonstrated experience identify analyse engage, and influence a spectrum of stakeholders
- Candidate must be able to demonstrate proven ability to deliver high service levels in a high-pressured environment
- Excellent ServiceNow, preferably as a Service Management tool.
- Good report producing skills in ServiceNow to assist with analysis of trends would be an advantage.
Morning calls will be needed to talk to Australia
Previous law firm experience or a professional services environment (eg, consulting or accounting) would be a distinct advantage, although not essential.
ITIL/ITSM Certification (desired)
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