Information Technology Service Management Analyst

7 days ago


London, UK, United Kingdom Michael James Associates Full time

ITSM Analyst - ServiceNow - ITIL - Hybrid – London

Salary is £50K - £63K


Our client a Legal firm are seeking an IT Service Management Analyst - ServiceNow ITIL ITSM Incident management role.


Working with IT and the business to manage the activity of prioritised incidents, identify and manage timely service restoration.


  • Experience 3+ years working with global and virtual teams
  • Ideally 5 years experience in Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels
  • Experience chairing and managing Change Advisory Board meetings and workshops
  • Excellent communication, a strong problem solver - people person
  • Demonstrated experience identify analyse engage, and influence a spectrum of stakeholders
  • Candidate must be able to demonstrate proven ability to deliver high service levels in a high-pressured environment
  • Excellent ServiceNow, preferably as a Service Management tool.
  • Good report producing skills in ServiceNow to assist with analysis of trends would be an advantage.


Morning calls will be needed to talk to Australia

Previous law firm experience or a professional services environment (eg, consulting or accounting) would be a distinct advantage, although not essential.

ITIL/ITSM Certification (desired)



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