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Digital mobilisation and training officer

2 months ago

Birmingham, West Midlands, United Kingdom Compass Group UK Full time

Digital Mobilisation and Training Officer

Salary: £33,000

Location: UK (Mobile role with frequent overnight stays) Position Type: Full-time Company: Compass Group

Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.

Key Responsibilities:

Technical Support

  • Provide first-line technical support for software, hardware, and network issues.
  • Troubleshoot and resolve technical support tickets efficiently and effectively.
  • Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
  • Document, track, and resolve issues using the IT helpdesk system.

Troubleshooting and Problem Resolution

  • Diagnose and resolve hardware and software issues.
  • Ensure accurate recording and closure of all issues.
  • Escalate unresolved issues to higher-level support when necessary.
  • Follow up with users to guarantee complete resolution of problems.

System Maintenance and Upgrades

  • Assist in the installation and configuration of new hardware and software systems.
  • Perform routine maintenance on IT infrastructure to ensure smooth operation.
  • Ensure that all systems are regularly updated with the latest patches and updates.
  • Support the deployment of new applications and systems across the organisation.

User Training and Support

  • Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
  • Develop and maintain user documentation and guides for software and hardware.
  • Lead workshops and training sessions to improve user knowledge and skills.

Qualifications and Skills:

Educational Background

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.

Technical Skills

  • Strong proficiency in Windows and macOS operating systems.
  • Experience with Microsoft Office Suite and other commonly used software applications.
  • Knowledge of networking principles and basic network troubleshooting.
  • Familiarity with helpdesk and ticketing systems.

Soft Skills

  • Excellent communication and interpersonal abilities.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Customer-focused approach with a dedication to providing exceptional service.

Experience:

  • Minimum 2 years of experience in a technical support or IT helpdesk role.
  • Experience in customer-facing roles is highly desirable.
  • Proven ability to diagnose and resolve technical issues effectively.

Work Environment:

  • Mobile role within the UK with frequent overnight stays.
  • Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
  • Fast-paced environment requiring quick thinking and adaptability.

If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you

Digital Mobilisation and Training Officer

Salary: £33,000

Location: UK (Mobile role with frequent overnight stays) Position Type: Full-time Company: Compass Group

Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.

Key Responsibilities:

Technical Support

  • Provide first-line technical support for software, hardware, and network issues.
  • Troubleshoot and resolve technical support tickets efficiently and effectively.
  • Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
  • Document, track, and resolve issues using the IT helpdesk system.

Troubleshooting and Problem Resolution

  • Diagnose and resolve hardware and software issues.
  • Ensure accurate recording and closure of all issues.
  • Escalate unresolved issues to higher-level support when necessary.
  • Follow up with users to guarantee complete resolution of problems.

System Maintenance and Upgrades

  • Assist in the installation and configuration of new hardware and software systems.
  • Perform routine maintenance on IT infrastructure to ensure smooth operation.
  • Ensure that all systems are regularly updated with the latest patches and updates.
  • Support the deployment of new applications and systems across the organisation.

User Training and Support

  • Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
  • Develop and maintain user documentation and guides for software and hardware.
  • Lead workshops and training sessions to improve user knowledge and skills.

Qualifications and Skills:

Educational Background

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.

Technical Skills

  • Strong proficiency in Windows and macOS operating systems.
  • Experience with Microsoft Office Suite and other commonly used software applications.
  • Knowledge of networking principles and basic network troubleshooting.
  • Familiarity with helpdesk and ticketing systems.

Soft Skills

Excellent communication and interpersonal abilities.Strong attention to detail and problem-solving skills.Ability to work independently and as part of a team.Customer-f