Operations Manager

2 weeks ago


Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom Troika Recruitment Full time

Operations Manager – North West


The Opportunity


Are you an experienced and passionate leader looking to take the next step in your career? We are seeking a personable and driven Operations Manager in the North West to join a fantastic team and play a pivotal role in delivering exceptional guest experiences.


This brand is transforming the entertainment scene by reimagining socialising and blending it with cutting-edge gaming, immersive technology, and a high-quality food and drink offering. This innovative mix provides a next-level guest experience that sets the brand apart from traditional venues.


Each location features a bold, urban design with unique, custom touches that reflect the character of its surroundings. This attention to detail, combined with a commitment to delivering multi-sensory experiences, has established this brand as a trailblazer in the competitive socializing industry.



The Role


In this role, you will oversee the seamless operation of multiple sites, ensuring guests enjoy exceptional service from daytime through evening experiences. A key responsibility will be fostering high morale within your teams by effectively communicating the company’s policies, maintaining service standards, and being a visible champion of the brand’s culture and values.


The role also includes managing financial performance through budget preparation, expenditure scheduling, and financial variance analysis, implementing corrective actions as needed. You will play a vital role in developing and enforcing policies related to inventory management, product standards, and compliance with health, safety, and legal regulations.


The Candidate


The ideal candidate will have 3-5 years of experience in restaurant or bar management, particularly in high-volume, occasion-driven environments. You should thrive in fast-paced, customer-focused settings and have a proven track record of managing teams, driving sales, and maintaining high standards of hospitality. Strong financial acumen, versatility to manage both relaxed all-day dining and high-demand evening shifts, and a deep appreciation for people and the art of hospitality are essential for success in this role.


If you are a dynamic individual excited about the opportunity to work with a brand that blends casual dining in theatrical spaces and enjoys competitive socialising, then this is the role for you. Join us in delivering exceptional experiences and contributing to the continued growth of a standout hospitality brand.



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