Infrastructure Team Leader

4 days ago

St Enochs, UK, United Kingdom Ashurst Full time

About Ashurst

Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law.


Department/Role overview

The Infrastructure team provides Server & Compute, Network and Collaboration services to Ashurst.


The Server & Compute team manage our on prem server estate, storage and backups across our offices and data centres.


The Network team manage LAN and WAN technologies, in addition to firewall and internet access solutions. The Collaboration team manages our global Unified Comms and Exchange platforms.


This role is key in managing and leading the Infrastructure Team to ensure the successful delivery of our services and support within the organisation. Working closely with other Infrastructure Team Leaders, this role will focus on people management, ensure processes are adhered to, and our BAU and Jira backlog is prioritised and allocated.


Strong coordination and stakeholder management skills are essential to deliver and improve our services.


Main responsibilities

Team Management :

  • Supervision and Support: Overseeing the daily activities and performance of team members.
  • Resource Allocation: Working with the Infrastructure Manager, ensuring that work and initiatives are assigned based on team members' skills and workload capacity.
  • Performance Monitoring: Tracking individual and team performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring SLAs are achieved or exceeded.
  • Motivation and Development: Providing guidance, feedback, and support to team members to enhance performance and foster professional growth.
  • Training and Coaching : Identifying skill gaps and arranging training opportunities to enhance team members' capabilities.
  • Performance Reviews : Conducting regular 1-2-1 meetings with team members to discuss performance, provide feedback, and set development goals
  • SLA Adherence : Ensuring that team activities align with SLAs and stakeholder expectations, and addressing any deviations promptly.
  • Process & Risk Management : Ensure team adheres to security, change and operational processes. Identifying potential risks and dependencies, and taking proactive measures to mitigate them.

Quality of Service:

  • Service Delivery: Ensuring that the team delivers high-quality services and meets stakeholder expectations consistently.
  • Change Management: Ensuring changes to systems are implemented smoothly and do not negatively impact services or users.
  • Continuous Improvement: Promoting a culture of continuous improvement, identifying opportunities to streamline workflows and enhance service delivery.

Agile Methodologies :

  • Scrum Master Role : Facilitating Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
  • Prioritisation : Helping the team prioritise tasks and manage workloads effectively within Agile frameworks.
  • Adaptability : Encouraging flexibility and responsiveness to change, iterating on processes and deliverables based on feedback.

Communication:

  • Stakeholder Engagement : Acting as a point of contact between the team and stakeholders, ensuring clear communication of project status and outcomes.
  • Team Communication : Facilitating open communication within and across the wider IT teams to foster collaboration and resolve issues efficiently.

Essential skills and experience

  • We are looking for a highly motivated individual with the following skills and experience:
  • Strong team leader and people management skills, preferably gained in a global organisation
  • Managing escalations to a satisfactory outcome
  • Experience delivering BAU initiatives and small internal projects using agile methodologies
  • Experience managing continuous improvement
  • Excellent communication skills, both verbal and written, along with a track record of establishing and maintaining effective relationships and collaborating with stakeholders.
  • Strong organisational skills and comfortable working in a fast-paced environment.
  • Demonstrated ability to take initiative and problem-solve.
  • Remains calm under pressure, has the confidence to escalate issues or flag risks that may surface.
  • Experience in working in a global environment and across multiple time-zones.
  • Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite.

Desired skills and experience

  • Experience and/or qualifications in Agile project management and delivery methodologies, eg AgilePM, Scrum, Scaled Agile.

Background checks

In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

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