Development Support Engineer

2 weeks ago

Glasgow, Scotland, United Kingdom Thales Part time
Location: Glasgow, United Kingdom

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Our opportunity

This is a hugely varied role where no 2 days are the same. If you thrive on variety, dealing with people, exploring problems through to solutions, supporting projects and users on a daily basis, as well as being an expert in a Product Lifecycle Management (PLM) tool and process, then this could be a great opportunity.

Offering daily support on the PLM tool PALMA across all disciplines within the OME business across the UK. Working as part of the Configuration Management team you will be a highly valued and critical asset to the team, projects, functions and ad-hoc business initiatives.

As an established and recognised expert, you will be the go-to person for PALMA users.

Key Responsibilities and Tasks:
  • Good understanding of PALMA
  • Peer review training material, feeding back suggestions and test updates.
  • Deliver PALMA training in a variety of environments from face-to-face and remotely. Individual and Group training. This may include a classroom situation.
  • Customise training and delivery to different job roles. Providing tailored training for project users, across all of the LR levels.
  • Closely liaise with and support all disciplines in the use of PALMA. Including - Mechanical Engineering, Electronics, Systems, Algorithms, Optical, Software/Firmware. Safety/Quality/Supportably Engineering (ILS)/Purchasing/Goods Receiving-Dispatch/Bid Management /Manufacturing Engineering.
  • Understand roles, permissions and responsibilities within PALMA, and the importance of ensuring the correct levels of permissions are set for restricted project containers. Setting up user permissions and roles within the PALMA containers.
  • Address common Issues 70%/New Issues 30%/Issues not commonly understood 10%.
  • Be a team player and support the Configuration Management team.
  • Monitoring the nature of queries from either functions or individuals in order to identify areas where process is not embedded and deliver targeted functional training to that function.
  • Expert in specific details of PALMA workflows and Unifi processes.
  • Current knowledge of PALMA bugs and workarounds.
  • Proactively seek/drive improvement opportunities within the business e.g. re-establish super users and ensure SU availability is maintained.
  • An understanding of how other business tools interface with PALMA (Oracle, SW, Cadence, Creo etc.)

Skills and Experience:
  • Good to have minimum 6 months hands-on experience in PALMA.
  • Be approachable, proactive, flexible, patient & understanding.
  • A curious mindset in constant search for areas of improvement, gaps, lessons learned, user experience with a view to feeding back to UK to seek beneficial changes.
  • Foster continuous improvement by having excellent communication skills, while working in a professional manner respecting others thoughts and advice. The ability to listen and understand user questions and follow through to resolution. (Directly or indirectly by knowing who to go to for assistance/advice).
  • A passion for supporting your team members in their roles using your expertise/contacts throughout the business, and all business users as a whole.
  • Embracing new/changes to processes and an encouraging a positive attitude in embedding processes throughout the business.
  • The ability to answer questions and not to be intimidated. Question the norm, providing solutions, not problems, and show examples of lessons learned.
  • Know your Internal Customers and their needs.
  • To be forward planning and have a methodical approach to future activities.
  • Strong organisational, prioritisation and time management skills.
  • Ability to analyse issues and understand trends.
  • Closely engage with stakeholders.
  • Ability to understand technical questions.
  • Show Initiative and act on issues, don't wait to be prompted.
  • Close attention to detail - The role is often interrogating issues with data, and promoting accurate data entry into various areas is mandatory.
  • Investing time in the development of others. Have a willingness to continually learn and develop as processes change, and encourage others to develop.
  • Awareness of MS Office Suite. (Excel, Word, PowerPoint, Outlook)
  • Ability to use MS Teams/Jabber for meetings, and for providing and receiving training.

What can we offer you?
On offer is a competitive salary and benefits package, which includes;
  • Half day every Friday, usually finishing at 11:00
  • Pension Scheme
  • 28 days annual leave (Plus Bank Holidays)
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers

#LI-SS1

Your Career At Thales

We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now

  • Rapid Engineering Development Coordinator

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Electrical Support Engineer

    3 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom HAYS Full time

    Large well established manufacturer looking for the services of an M&E Technical Support Engineer The role:Our client is a large electrical manufacturer based on the outskirts of Glasgow – looking for the services of an Electrical Technical Engineer, (would consider mechanical background with basic electrical knowledge). You would be responsible for...

  • Research and Development Engineering Manager

    4 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom Hays Full time

    The role: My client is an established key player in the high precision re-manufacturing industry, primarily focused on the design, manufacture and selling of equipment, consumables and knowledge transfer into the global semiconductor, geological and optical engineering markets. Their equipment delivers unrivalled accuracy, precision, and...

  • Application Support Engineer

    2 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom Meraki Talent Ltd Full time

    Application Support Engineer Salary: Competitive Permanent RoleLocation: Glasgow or EdinburghHybrid Work ModelPosted day: 20/06/2024CVs by ASAPStart date: July – September 2024.Meraki Talent’s client is on the lookout for an Application Support Engineer to join their team. They are a niche software house who are continuously growing across the finance...

  • Java Developer

    4 weeks ago

    Glasgow, Scotland, United Kingdom Be-IT Resourcing Full time

    As a Software Engineer are you looking to join an organisation offering increased autonomy? You have the opportunity to join a global force with a Glasgow base boasting over 35 years of success in their field through their policy of nurturing and developing talent. Working across the full SDLC you will play an integral role within business critical projects...

  • Business Development Manager

    4 weeks ago

    Glasgow, Scotland, United Kingdom Briggs Equipment Full time

    The Opportunity: Business Development Manager, Briggs Equipment - Engineering Services Contract: Permanent Location: Scotland The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. We are currently looking to add a new Business Development Manager to our team who has experience in either,...

  • Systems Engineer

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Manufacturing Engineer

    4 weeks ago

    Glasgow, Scotland, United Kingdom Zachary Daniels Full time

    My client is currently looking to recruit an experienced Manufacturing Engineer to join their site on the outskirts of Glasgow. You will be working with a successful manufacturer, that have a culture on site that is results-driven with a strong focus on continuous improvement. The company is well established, financial stable and have earned a reputation as...

  • Industrial Process Engineer

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • IT Support Engineer

    2 weeks ago

    Glasgow, Scotland, Scotland, United Kingdom NT Assured Solutions Ltd Full time

    We are seeking a highly skilled 3rd Line IT Support Engineer with excellent troubleshooting skills and great attention to detail to join our IT support team. Experience of managing both Windows and Linux environments is essential.As a 3rd Line IT Support Engineer, you will be responsible for providing advanced technical support to both our customer base and...

  • Electronic Component Engineer

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's...

  • Software Engineering Manager

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Application Support Engineer German Speaking

    4 weeks ago

    Glasgow, Scotland, United Kingdom Applause IT Full time

    Application Support Analyst (German Speaking) - Global Software House - Oracle, SQL, CAD Glasgow/Reading - Hybrid Applause IT are looking for a German speaking Application Support Analyst to join a multinational software house. There are 2 positions for this role available for somebody based in Glasgow or Reading. The organisation is looking for an...

  • Software Engineer

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Electrical Control Engineer

    4 weeks ago

    Glasgow, Scotland, United Kingdom STEM RECRUITMENT SOLUTIONS LIMITED TA Stem Recruitment Solutions Full time

    Stem Rec Solutions have an exciting opportunity for an experienced Electrical Control Engineer based in North Lanarkshire, to work for a company that supplies collagen casings for food, used by customers in the production of a wide variety of meat products, particularly sausages. They are looking for someone to design, develop and implement new electrical,...

  • Commissioning Engineer

    2 days ago

    Glasgow, Scotland, United Kingdom WGM Engineering Ltd Full time

    WGM Engineering is one of Scotlands leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced in...

  • Principal Systems Engineer

    2 weeks ago

    Glasgow, Scotland, United Kingdom Thales Part time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Thermofluid Engineering Opportunities

    4 days ago

    Glasgow, Scotland, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionThermofluid Engineering Opportunities - Submarines Full Time / Part Time5 Days On-SiteGlasgowThis position is being advertised to form a pipeline of candidates for future positions within Rolls-Royce Submarines based in...

  • Performance Engineering Opportunities- Submarines

    4 days ago

    Glasgow, Scotland, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionPerformance Engineering Opportunities - SubmarinesFull Time / Part Time5 Days On-SiteGlasgowThis position is being advertised to form a pipeline of candidates for future positions within Rolls-Royce Submarines based in...

  • Test Engineer

    4 weeks ago

    Glasgow, Scotland, United Kingdom FPSG Connect Full time

    Overview Ref:103249 Test Engineer (Glasgow) This is an exciting chance to join a cutting-edge technology provider that enables organizations and individuals to make immediate, impactful decisions. You'll collaborate with an agile team of like-minded professionals to deliver innovative products to customers. Role Responsibilities Responsibilities will...