Operations Manager

3 weeks ago

Chelmsford, Essex, United Kingdom Aon Full time

Operations Manager / Analyst

Are you an Insurance Operations Analyst looking to take the next step in your career?

Do you want to work for a prestigious team in the London market where your dedication and skills with help to shape our business operations and strategy across Aon Global Broking centre?

If yes, we’d love to hear from you We are recruiting a Operations Manager to join our team located in either our London or Chelmsford office. This a hybrid role with flexibility to work virtually at home as well as the office.

Aon is in the business of better decision.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Supporting the Operation Leader, in designing & delivering on process improvements, through to running small projects and participating in global change programmes, no day looks the same.

Reporting to the Operations Leader/ Senior Operations Manager, you will interact with different stakeholders across the Wholesale & Specialist business and other functions, such as Aon Business Services, that support Global Broking centre.

How this opportunity is different

This role will see you collaborating with colleagues across Operations, global broking, commercial risk, and the wider Aon business to develop & deliver new practices – be it system, process, policy or controls. This is to support core business strategies and drive business improvements.

Skills and experience that will lead to success

  • This role would suit someone who has a grounding in business insurance operations, who has the ability to develop strong relationships quickly, influence key stakeholders, work cross-functionally and autonomously.
  • Lead measurement & reporting of key KPI’s, and bring in structure, discipline across broking, client service, and outsourced partner teams
  • Support improvement of client & colleague outcomes through pro-actively spotting KPI trends & escalate to Operations leader & broking leaders where relevant
  • Communication skills - both written and verbal. Ability to summarize complex solutions/concepts into a digestible format.
  • Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance experience.
  • Proficient Excel & data configuration skills – to be able to utilise data to support recommendations and to drive change initiatives.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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