Team Manager

4 weeks ago


Bristol, South West England, United Kingdom Alexander Mae Recruitment Full time

The Company:

Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.


The Job:

On behalf of our client we are seeking a Team Manager. Working for a legal firm in central Bristol you will be reporting into the Assistant Operations Manager and will have responsibility for a team of approximately 20 Case Handlers and Office Assistants. This is working in a regulated environment.

Responsibilities within this role will include:

  • Meeting and seeking to exceed service level agreements by actively managing work levels, quality and resources within the team.
  • Using various management tools and methods, managing work quality, policy compliance and service standards, including MI, league tables, audits.
  • Ensuring supervision meetings and appraisals are undertaken with your team.
  • Developing talent within team by identifying individuals' potential and actively supporting them through delegation, coaching, mentoring and training
  • Supporting team with technical and day-to-day queries
  • Leading committees, projects and initiatives
  • Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis.


The Person:

For this role, our client is looking for someone who has:

  • Previous management experience
  • Ideally experience in insurance or financial services or a regulated company
  • Client care skills
  • Experience of working within a volume caseload environment
  • Ability to multi task



The Benefits:

Contributory Pension, Group Life, Private Medical Insurance, 25 days’ holiday & a flexible benefits scheme.


The Hours:

Monday to Friday 37.5 hours per week Monday – Friday 9am – 5.30pm


The Location:

Central Bristol, no car parking (mainly office based


The Salary:

£30-34,000


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