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Delivery Manager

1 month ago

London, UK, United Kingdom Instant Win Gaming Full time

Summary


As key members of the delivery function at IWG, our Delivery Managers are responsible for ensuring that all our roadmaps are fulfilled and that our customers are in the best possible position to release and market our games to their customers. Managing multiple deliveries in parallel, the Delivery Manager will plan out the required work and work as part of the Delivery Team in executing the required functions to ensure that all content is delivered on time and to the highest possible standard. Working closely with the studio as well as the customer, this is a key dynamic role within the business that will prove to be both challenging and rewarding.


Key Responsibilities

  • Working closely with Head of Delivery and US / EU account managers to plan and co-ordinate all functions and milestones required by customers to achieve the agreed roadmap.
  • Ensure that each delivery brief has the required information to ensure a smooth and efficient journey through the studio.
  • Become the subject matter expert for your clients ensuring that all operators and associated platforms are clearly and concisely scoped and all requirements are gathered and clearly understood and implemented by all teams.
  • Take overall ownership and responsibility of your clients and their related tasks. Ensure you are always aware of decisions, projects, and any other forms of ongoing work.
  • Work with other Delivery Managers to ensure that all delivery processes and documentation is uniform and being implemented fully and accurately.
  • Prioritization of own tasks and projects as required to ensure successful delivery of all games.
  • Encourage good communication between teams and individuals ensuring that project updates and changes are discussed, agreed and documented.
  • Maintain regular touch-points with clients, via email and also calls where appropriate. Maintain and regularly update other day-to-day channels of communication used for sharing information, such as Trello, Monday or Teams.
  • Build strong relationships with both internal teams and clients ensuring that deliveries flow seamlessly through the process
  • Suggests any process or tooling updates that may improve the efficiency of the delivery process.
  • Help build up a thorough resource of documentation detailing fully each game that we deliver as well as the specific functionality and requirements of all operators and platforms.
  • Build a strong understanding of your clients and how they are performing with an eye at looking for ways to maximize commercial opportunities that are beneficial to both the company and the client.
  • Take an active interest in the product you are delivering to your clients. Understand the product, the decision making that went into shaping it and the strategic and design reasons for this being part of our offering. Be confident in your understanding to support the clients when trying to deliver them our products and handle any queries they have.


Key Requirements

  • The ability to track and manage multiple deliveries effectively.
  • The ability to understand the ‘big picture’ of deliveries and work with colleagues to help facilitate successful deliveries.
  • The ability to clearly and precisely communicate project status to internal and external stakeholders when required.
  • The ability to manage external stakeholders with regard to deliveries, roadmap, future planning and strategy.
  • The ability to manage risk, priorities and make decisions to help ensure successful delivery.
  • The ability to work with a multi-disciplined team to find solutions to problems and help keep projects on track.
  • The foresight and confidence to recommend improvements, process changes and help deliver ideas that help us continue to improve as a team and business.
  • Absolutely meticulous about detail.


About IWG


IWG are the leading supplier of iGaming content to the lottery industry. We supply over 24 national and state lotteries around the globe with innovative, leading-edge content that engages millions of players on a weekly basis. IWG has forged an industry leading reputation based on our experience, our drive, and our attention to detail in all areas of the business and as a result, our growth is unmatched and unsurpassed. We pride ourselves on the excellence that we provide to our customers, and we welcome the opportunity to add people to our team who can help us maintain our high standards and continue to realise our strategic goals.

We are a friendly and diverse team who regularly share lunch, snacks, and social outings together. Each member’s ideas are valued, and we encourage open communication between teams and departments.


IWG Benefits Package


Comprehensive Family Healthcare plan – currently with Vitality (Benefit in Kind – subject to tax) – following successful completion of the probation period.


Increased pension contributions – if the employee increases pension contributions to 6%+, IWG will increase the employer contribution to 6%. - following successful completion of the probation period.


Access to the IWG Hub which provides a wide range of instant discount giftcards on retail and travel.


A 30-minute Wellness Treatment within the office each month – including Shiatsu, Yoga, Pilates, or Meditation.


Inspiring office environment with entertainment to relax, including games consoles and a pool table.


Work anniversary treats.


Regular company socials.