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IT Support Technician
4 months ago
3 to 6 month contract available to start ASAP, 5 days per week on site in Taunton.
The IT Support Technician will provide 1st line technical support to users.
Client Details
Our client is a renowned Financial services firm, boasting a large team of 200+ employees.
Description
The IT Support Technician will:
- Provide first-level technical support to customers via phone, email, and remote access.
- Troubleshoot and resolve issues related to software, hardware, network, and security.
- Escalate complex or unresolved issues to the 2nd line support team or the relevant department.
- Document and update customer records and tickets in the Helpdesk system.
- Follow up with customers to ensure their satisfaction and feedback.
Profile
The IT Support Technician will have exposure to the following:
- Basic Networking LAN
- VMware Hypervisor knowledge
- Remote Desktop
- Azure Experience Desirable
- Office 365
- Active Directory
- Azure Active Directory Desirable
Job Offer
- Inside IR35 with competitive day rate
- 3 - 6 months duration (immediate start)
- Site based with great support from the team
