New Business Advisor

4 weeks ago

Andover Hampshire SP SD, Andover, United Kingdom Stannah Full time

We have a fantastic opportunity for a New Business Advisor to join the Customer Care team, based at our site in Andover.

This role is available as a Full Time role, 37 hours per week.

Working Pattern:

The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 17:00.

Your shifts will be on a rota basis working 5 days (37 hours or Pro Rata) over a 7 day period.

Role Information:

In the role you will be the first person that the customer speaks to whether it is over the phone via email or through the website.

You will find out from the customer about their need for the product. Questions like “What's causing the stairs to be difficult” and “can you describe your stairs to me” From this fact-finding you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales Consultant to visit them.

To be a successful New Business Advisor you will have great listening skills to understand customer concerns and offer solutions to these problems. As well as an empathetic and caring approach to sales.

Key Responsibilities:

  • You will communicate and build rapport with customers by phone and email and capture the detail of the communication on Stannah’s systems.
  • You will schedule a Survey appointment with the customer and book the appointment in the Consultant’s diary. You will book these appointments considering Google maps so that the Consultant’s time is scheduled as efficiently as possible.
  • When the web enquiries arrive you and the team will contact the customer to discuss the enquiry.
  • You will handle this communication with care and sensitivity, giving the customer a high-quality experience.
  • You are a key contact to the Sales Consultant team. They will contact you for further customer information or with any queries about their diary of appointments with customers.

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:

  • Competitive Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
  • 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days (or pro-rated depending on working hours)
  • Pension Scheme, matched contribution/salary sacrifice
  • SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
  • Life Assurance Scheme
  • Long Service award scheme, with additional holiday benefit
  • Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
  • Employee Assistance Programme
  • Company Sick Pay
  • Enhanced maternity and paternity provision

#alljobs

  • Senior Buyer

    1 month ago

    Andover, Hampshire, SP10 3SD, Andover, United Kingdom Stannah Full time

    Senior Buyer Jobs in Andover at Stannah - Join Our Team!We have an exciting opportunity for a Senior Buyer to join Stannah’s Dedicated Homelifts Business based at Andover.This job will involve managing and optimizing relationships with Stannah Homelifts’ key suppliers. Your responsibilities include ensuring that the quality, cost, and delivery timelines...

  • Bid and Contracts Executive

    2 months ago

    Andover, Hampshire, SP10 3SD, Andover, United Kingdom Stannah Full time

    Bid & Contracts Executive - Andover - Apply Now to Join StannahStannah have an exciting opportunity for a Bid and Contracts executive to join Stannah. This job will support the Bid and Contracts Manager.This job will involve assisting the Bid & Contracts Manager in the bid process for new opportunities with existing and prospective clients, developing our...

  • Product Development Electrical Engineer

    4 days ago

    Andover , Hampshire, SP10 3SD, Andover, United Kingdom Stannah Full time

    **Electrical Engineer Job Andover Apply Now to join Stannah’s DedicatedHomelifts Business.**Are you an **Electrical Engineer** ready for your next challenge?We have a fantastic opportunity for an Electrical Electronics Engineer tojoin our Product development team within Stannah Homelift based at our brand-new site in Andover.**Candidates need to be located...

  • Electrical Engineer

    1 month ago

    Andover, Hampshire, SP10 3SD, Andover, United Kingdom Stannah Full time

    Electrical Engineer Job Andover Apply Now to join Stannah’s Dedicated Homelifts Business.Are you an Electrical Engineer ready for your next challenge?We have a fantastic opportunity for an Electrical / Electronics Engineer to join our Product development team within Stannah Homelift based at our brand-new site in Andover. Candidates need to be located...

  • New Business Advisor

    7 months ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for a **New Business Advisor **to join the** Customer Care** team. You will find out from the customer about their need for the product. Questions like where is it going and where do you need it. From this fact-finding you will be able to advise on whether Stannah can help and if so, you will book an appointment for a Sales...

  • New Business Advisor

    8 months ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for a **New Business Advisor **to join the** Customer Care** team on a 12 month fixed term contract. You will find out from the customer about their need for the product. Questions like where is it going and where do you need it. From this fact-finding you will be able to advise on whether Stannah can help and if so, you will...

  • New Business Advisor

    7 months ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for a **New Business Advisor**to join the**Customer Care** team, based at our site in **Andover**. You will find out from the customer about their need for the product. Questions like “where is it going” and “where do you need it”. From this fact-finding you will be able to advise on whether Stannah can help and if...

  • New Business Advisor

    4 weeks ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for aNew Business Advisorto join theCustomer Careteam, based at our site inAndover . This role is available as a Full Time role, 37 hours per week. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:0017:00. Your shifts will be on a rota basis working 5 days (37 hours or Pro...

  • New Business Advisor

    4 weeks ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for a New Business Advisor to join the Customer Care team, based at our site in Andover. This role is available as a Full Time role, 37 hours per week.Working Pattern:The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 17:00.Your shifts will be on a rota basis working 5 days (37 hours or Pro...

  • New Business Advisor

    4 weeks ago

    Charlton, Hampshire, United Kingdom CV-Library Full time

    We have a fantastic opportunity for a New Business Advisor to join the Customer Care team, based at our site in Andover. This role is available as a Full Time role, 37 hours per week. Working Pattern: The Customer Contact centre is open Monday to Friday 08:00 - 20:00 and weekends 09:00 17:00. Your shifts will be on a rota basis working 5 days (37 hours...

  • Part Time New Business Advisor

    7 months ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for a **New Business Advisor **to join the** Customer Care** team on a part time basis, working **19 hours **a week. You will find out from the customer about their need for the product. Questions like “where is it going” and “where do you need it”. From this fact-finding you will be able to advise on whether Stannah...

  • Customer Service Advisor

    3 weeks ago

    Andover, United Kingdom Reed Business Support Full time

    Customer Service Advisor Salary £21,000 Permanent Full-time Shift work between 08:00 - 18:00 Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with strong communication skills. As a Customer Service...

  • Octane Recruitment | Parts Advisor

    4 weeks ago

    Andover, Hampshire, United Kingdom Octane Recruitment Full time €28,000

    Job Description Parts Advisor Vacancy - Andover Salary: £28,000 + Bonus Hours: Monday - Friday, 7am - 4.30pm, Saturday Mornings on a rota 1 in 3 Ref: OC19183 We have a new vacancy for a Parts Advisor for my client's main dealership in the Andover area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts...

  • New Account Manager

    1 week ago

    Andover, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently working in partnership with one of the UK’s biggest drinks retailers, We are currently looking to onboard a new business account manager to serve the South East of England on the boarding of new accounts and customers. Our client is ever-growing and currently has approximately 18 depots across the UK with over 1,500...

  • New Account Manager

    1 week ago

    Andover, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently working in partnership with one of the UK’s biggest drinks retailers, We are currently looking to onboard a new business account manager to serve the South East of England on the boarding of new accounts and customers. Our client is ever-growing and currently has approximately 18 depots across the UK with over 1,500...

  • New Business Administrator

    2 weeks ago

    Hampshire, United Kingdom CBC Resourcing Solutions Full time

    **New Business Administrator - Asset Finance - Part Time (four days a week)** **Southampton (partial home working)** **£23,000 plus bonus and benefits** This is a fantastic opportunity to join a leading UK provider of leasing and vendor finance. The organisation is well placed for significant growth and development and is now looking to appoint a New...

  • Parts Advisor

    2 months ago

    Andover, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - Andover Salary: £28,000 + BonusHours: Monday - Friday, 7am - 4.30pm, Saturday Mornings on a rota 1 in 3Ref: OC19183 We have a new vacancy for a Parts Advisor for my client's main dealership in the Andover area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Parts Advisor

    4 weeks ago

    andover, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - Andover Salary: £28,000 + BonusHours: Monday - Friday, 7am - 4.30pm, Saturday Mornings on a rota 1 in 3Ref: OC19183 We have a new vacancy for a Parts Advisor for my client's main dealership in the Andover area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Parts Advisor

    2 months ago

    Andover, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - AndoverSalary: £28,000 + BonusHours: Monday - Friday, 7am - 4.30pm, Saturday Mornings on a rota 1 in 3Ref: OC19183We have a new vacancy for a Parts Advisor for my client's main dealership in the Andover area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Parts Advisor

    4 weeks ago

    Andover, United Kingdom Octane Recruitment Full time

    Job Description Parts Advisor Vacancy - Andover Salary: £28,000 + BonusHours: Monday - Friday, 7am - 4.30pm, Saturday Mornings on a rota 1 in 3Ref: OC19183 We have a new vacancy for a Parts Advisor for my client's main dealership in the Andover area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts...

  • HR Advisor

    3 weeks ago

    Hampshire, United Kingdom Nicholas Howard Full time

    **Nicholas Howard Limited** is delighted to be recruiting for a new and exciting role as a HR Advisor. My client is a national law firm with a local reach. Their philosophy is 'Expert Hand, Human Touch’ - something you’ll find in the way they work with their clients and how they support their teams. The work they do has been recognised in the awards...

  • Parts Advisor

    4 weeks ago

    andover, United Kingdom Octane Recruitment Full time

    Job Description Parts Advisor Vacancy - Andover Salary: £28,000 + BonusHours: Monday - Friday, 7am - 4.30pm, Saturday Mornings on a rota 1 in 3Ref: OC19183 We have a new vacancy for a Parts Advisor for my client's main dealership in the Andover area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor...

  • Business Customer Advisor

    2 weeks ago

    Hampshire, United Kingdom Huntswood Full time

    Huntswood is looking for experienced customer service advisors, with financial services experience, who are passionate about helping customers and thinking up solutions to support our client within their corporate division. Working for a leading financial services company you will deliver first class customer service performance by offering an end-to-end...

  • Saturday Sales Advisor

    3 weeks ago

    Andover, United Kingdom Euro Car Parts Full time

    **Saturday Sales Advisor - Andover** **The Role**: As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers - ultimately...