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Remote, Business System Analyst

3 months ago

England, UK, United Kingdom Insight Global Full time

This position is a 12-month contract, fully remote.


Insight Global are looking to hire a 'Business System Analyst' for a leading credit rating company. This role will be tasked with emphasizing the importance of infrastructure observability, focusing on the analysis and optimization of application performance monitoring (APM), incident management processes, and the effective use of data analysis to enhance the performance of critical applications within cloud environments.


Must haves:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Business System Analyst

• Experience with monitoring apps (Abdos) that are embedded into framework with the ability to build out dashboards

• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).

• Acquainted with Business Process Model and Notation (BPMN) diagraming

• Knowledge of monitoring and observability frameworks (Prometheus, Grafana, ELK stack, etc.).

• Strong communication and collaboration abilities with the ability to engage with both technical and business stakeholders.

• Proven experience in supporting implementation and managing APM solutions .

• Strong background in monitoring, logging, and tracing technologies and practices.

• Familiarity with incident management processes, ITIL framework, and best practices.


Plusses (Not required)

• Worked with well-known application performance monitoring tools.

• Comfortable with API applications

• Hands-on experience with APM tools such as New Relic, Dynatrace, Datadog, AppDynamics, etc.