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Customer Service Representative
4 months ago
Customer Service Advisor Housing Repairs
Housing Sector
Contract 6 months (potential for extension)
Salary | £28,000 per annum pro rata plus benefits
Office-based in East London
Immediate Interviews and Start
Wanted a Customer Service Advisor to join the Housing Repairs Team
We're on the hunt for a dynamic Customer Service Advisor for an East London Housing Company with a focus on social rent, private rent, and shared ownership properties.. You'll be the go-to person for resident enquiries about housing management, repairs, maintenance, and complaints.
What You'll Do:
- Handle Calls & Emails: Be the first point of contact, resolve queries, direct residents to our website, and guide them to our self-service portal.
- Manage Enquiries: Log all interactions in our CRM system, coordinate with contractors, close repair orders, and process invoices.
- Follow Up: Contact residents post-repair to ensure satisfaction and complete surveys.
- Schedule Viewings: Arrange property viewings for prospective tenants.
- Support Team: Assist with ad-hoc admin tasks as needed.
What You Need:
- Experience: in private sector housing or local government.
- Skills: Top-notch customer service, excellent listening, IT, and communication skills.
- Attitude: Positive, can-do mindset with a focus on customer satisfaction.
- Team Player: Thrive in a performance-driven environment and work well with others.
- Professionalism: Calm, empathetic, and trustworthy, with a strong work ethic.
- Problem Solver: Logical approach to challenges, able to make sound judgments.
- Organised: Excellent at prioritising tasks and hitting performance targets.
About You:
- Interpersonal Skills: Tactful and diplomatic.
- Problem-Solver: Practical and logical.
- Organised: Skilled in managing varied tasks and prioritising effectively.
Ready to make a difference? Apply now and join a team dedicated to providing top-quality housing services in East London. This is a site based role.
Submit your CV now for immediate review.
