Head of Data Management

3 weeks ago

London, UK, United Kingdom Pallot Cook Consulting Part time

Role | Head of Data & Systems

Charity | Back-Up

Responsibilities | Lead Back-Up to become a 'data enabled organisation'

Based | London but can be done remotely with regular travel to Wandsworth

⌚ Part-time | 28 hours per week

Contract | 18 months starting December 2024

Package| £48-£55k (pro-rata) and benefits include life assurance, pension, paid volunteering leave, ride to work scheme, and more


Application| This role requires a CV and cover letter to apply. Please ensure you read below for the required details, incomplete applications will be automatically declined.


The opportunity is to lead the Digital transformation for Back-Up. Back-Up understands that a spinal cord injury can be devastating but believe it shouldn’t prevent anyone from getting the most out of life. And they're here to help make sure that can happen. Back-Up provide a range of services for people affected by spinal cord injury providing them with a unique insight into the issues they face in their day-to-day lives.


The role of Head of Data and Systems is a new one and reflects the growth and diversification of how they reach their audience and offer them support. Back-Up want to reach everyone affected by spinal cord injury across the UK. To do that, they are embarking on a significant change programme to become a ‘data enabled organisation’, which will ultimately involve replacing the systems they currently use.


As the Head of Data and Systems, you will design and lead this exciting phase in their development. Reporting to the Data Protection Officer and working with the Data and Systems Manager, you will work across the whole organisation. You will take responsibility for the programme at every stage, using your technical skills equally with your ability to support and influence others to bring about organisation-wide change.


Above all, you will be passionate about being able to demonstrate the impact of what Back-Up do, and you will see for yourself how Back Up quite literally transforms lives every day.


If you are successful in your appliction, you will:


  • Be responsible for the technical delivery of the project solution/s including CRM and related data and communication management technologies, ensuring they are delivered on time and on budget.
  • Lead the development and management of relevant project governance and operational processes and related documentation.
  • Develop and continuously maintain a project plan across the full scope of deliverables as identified in the PID and determine, secure and monitor the resource needed to deliver the project.
  • Coordinate and manage execution the delivery implementation work packages, coordinating all resources internally and externally in their delivery.
  • Provide regular progress updates to SMT and the project board and alert more urgent issues.
  • Support and back up the Data and Systems Manager by developing and maintaining an in-depth knowledge of user requirements.
  • Liaise with related projects (activities) and respective department leads to ensure all dependencies are fully identified and managed.
  • Lead on developing a project communication and stakeholder engagement plan and prepare relevant communications.
  • Maintain and manage the project RAID demonstrating highest standards and best practice in project delivery governance and administration.
  • Manage supplier contracts and delivery, monitoring and managing supplier performance and always ensuring clarity of responsibilities.
  • Control, forecasting, reporting of the project budget and related resources
  • Full management of project scope and change requests
  • Manage the QA processes for testing and approving all project deliverables, ensuring that high quality acceptance criteria and test plans are developed and maintained for all deliverables.
  • Lead the project board in developing the change management strategy and benefits realisation plan.



About Back_Up

In their own words:

"At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury. Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.


In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver."


Application Process


At Back Up, inclusion is at the heart of everything they do. They are committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. They particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.


Please send (you will need to combine this into 1 document to be able to submit through Linkedin):


  • A CV detailing salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview.
  • A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.




It will benefit your application if you can demonstrate any of the following :

  • Understanding of issues faced by people affected by spinal cord injury (SCI) and of services for people with SCI in the UK
  • Experience of working with vulnerable people
  • Experience of working in the voluntary sector and inspiring and motivating volunteers
  • Experience of collaborative working with other organisations
  • Experience of working with health and care professionals

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