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2 months ago

Bedford UK, Bedfordshire, United Kingdom Conquest Wildman Full time

Job title: IT Support Engineer (Multiple Positions Available)

Location: Wilden, Bedford (Hybrid Working - 3 Days In The Office, 2 Days Home)

Hours: Monday to Friday (37.5 Hours)

Early Shift: 07:00 – 15:30

Late Shift: 10:30 – 19:00

On-Call ~1 week Per Month (Additional pay, as required)

Salary: Up to £35,000 DOE + Benefits

About us:

Conquest Wildman is a rapidly growing provider of Cyber Security, Automation & and IT managed solutions to UK businesses. We provide a full suite of solutions comprising of on-premises, hybrid and cloud hosting, Microsoft 365 & Azure migration services, cyber security, automation / data, networking, telephony, and compliance services to name a few.

You will be joining a business which is currently going through a significant growth phase and will become part of a team who truly care for their customers.

Focus of the role:

Conquest Wildman have an opportunity for experienced and motivated 2nd Line Support Engineer. This role will provide email, telephone, and onsite based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

This is a customer facing role, so your approach towards tackling something you have not encountered before, needs to be extremely positive and demonstrate a can-do attitude.

Why Conquest?

  • The opportunity to shape your own future
  • Ability to progress within a fast-growing MSP
  • Competitive salary
  • 22 days holiday + Bank Holidays
  • Phone Contribution
  • Hybrid working
  • Friendly atmosphere
  • Lovely office location with best of breed setups
  • Ample training opportunities



Job requirements

Our ideal person will be an experienced Support Engineer ideally from a Managed Service Provider background. A passion for IT and providing outstanding customer service is essential.

  • Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.
  • Be that friendly figure for our customers we have become so known for.
  • Providing technical support for software and hardware issues.
  • Managing the timely resolution of open tickets and required actions across all customers.
  • Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems.
  • ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes.
  • Provide on-site support for customers as and when required.
  • Must have a valid UK driving license and live within reasonable commuting distance to our office.
  • Great written and oral communication.

Ideal experience & opportunities we can offer:

Whether you’ve had exposure to the below or are looking for the opportunity to upskill and advance your career – We can help you on that journey.


Required Experience

  • Windows 10 / 11 setup & troubleshooting
  • Microsoft 365 (Productivity Apps)
  • Microsoft Intune, MAM, Conditional Access, Autopilot
  • Microsoft Defender for Business (365 & Endpoint)
  • Identity management and access reviews
  • Azure AD / Active Directory Domain Services
  • Understanding of Cyber Essentials requirements
  • Good understanding of networking
  • Understanding of CIS controls advantageous



Looking to become

  • Cyber Security Expert
  • Compliance Specialist
  • Cloud Engineer
  • Automation / AI Specialist
  • Advanced with RMM Automation
  • Have another ambition? Speak to us, we invest in great people



Desirable Certifications

  • Microsoft 365 Endpoint Administrator Certified
  • Microsoft 365 Administrator Expert
  • Microsoft Azure Administrator Certified
  • Azure Security Engineer



Our Interview Process

We understand that it is nice to know what the recruitment journey looks like before you embark on it. If we feel like you could be a good fit for the team, we have a 2-stage interview process.


1st Stage – Microsoft Teams Interview

This stage is a brief call to obtain a better understanding of your current experience, qualifications and aspirations. It is also an opportunity for you to find out more about us and the role we have available.

If after this call we both feel it could be a good fit, you will be invited to the next stage.


2nd Stage – Technical & Scenario Based Interview

As part of our 2nd stage, you will be invited into our offices in Wilden and have a chance to meet some more team members. There will be technical and scenario-based questions and exercises. These will be relevant to your experience level. The interview will also have our standard interview question set and describe the role in more depth.


After the 2nd stage, our interview panel will review your application again and let you know the outcome as soon as possible.


** Due to the nature of this role, you must have a valid drivers license and minimum 2 years experience to be considered.