VP of Claims

4 weeks ago


London UK, UK, United Kingdom AMPP Group Full time

ClaimSorted is a next-generation TPA. Unlike traditional TPAs, we blend the latest technology, AI, and a team of best-in-class claims experts to deliver a 5-star customer experience and drive cost savings to insurers.


We envision a world where every insurance claim transforms into a positive, empowering experience for customers, while simultaneously driving cost efficiencies for insurers. Our vision is to set a new standard in claims processing, where satisfaction meets savings.


The Role


We are seeking a dynamic individual to spearhead the establishment of our P&C claims department, beginning with travel, warranty, and pet. We’re looking for a customer-obsessed and data-driven person to create a TPA solution that approaches perfection.


The ideal candidate will collaborate closely with our commercial team to onboard new customers, partner with the product team to develop an efficient and customer-centric claims system and assemble a world-class claims team.


Responsibilities


  • Develop a robust, customer-centric, and data-driven claim-handling process
  • Collaborate closely with the product team to engineer a system capable of supporting the best-in-class claim-handling process
  • Assist the commercial team in understanding insurers' challenges and facilitating the onboarding process for new clients
  • Establish and cultivate a claims team through hiring, coaching, and retention efforts
  • Utilise data analytics and customer feedback to continuously refine and optimise the claims process, ensuring the delivery of a consistently stellar customer experience


Experience
  • Previous experience in handling claims in the P&C space. We love people who started by handling claims themselves and grew through the ranks
  • Proven track record of building and leading claims teams, ideally overseeing teams of 10 or more individuals.
  • Proficiency in creating, documenting, and visualising claim processes.
  • Experience in launching and scaling claim functions for new products.
  • Desire to create a 10x better claims experience than currently exists on the market
  • Experience working with US and International Claims/Clients is preferred

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