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Salesperson

3 months ago

London UK, UK, United Kingdom HG Group Full time

JOB DECRIPTION / PERSON SPECIFICATION TEMPLATE

Business Operations Lead

Reporting to Managing Director


ABOUT OUR COMPANY

HG Group provides healthcare staffing solutions across the UK. We specialise in finding the best possible recruits for your vacancies, whatever your individual needs. Our in-depth knowledge of the healthcare sector is rooted in the incredible experience of HG Group’s founders in the field. We are highly qualified and specialist healthcare professionals, and we understand exactly the requirements of those looking to recruit healthcare staff. That is why we are committed to the quality-driven approach that underpins every aspect of our work.


Our Values


Passionate

We love what we do here at HG Group, and this is because we are genuinely passionate about people. If you love what you do, you’re far more likely to be good at what you do too, and this is great news for our clients, as well as for us. Our true passion in an industry that can often offer up mixed feelings, is all about providing great service in a world where people deserve to have their expectations exceeded, not just met.


Genuine

One visit to our website, one call to our offices, one meeting with any member of our team…. do any of these things and you’ll see that we’re definitely not ones to favor outcome over process when it comes to doing business at HG Group. We are people, and if integrity is missing in an industry that is based on, well, people, then we’re in the wrong job


Respectful

Ticking boxes, going for short-term ‘wins,’ sealing deals… all of these things lack respect for clients and candidates alike. We respect all of our people here at HG Group and believe that wasted time is a wasted resource. Not a great look on a human resources centered organisation, now, is it?


Fun

At HG Group, we’re not about faceless communication. We’re about smiles, warmth, and a genuine human connection. You work hard, and so in appointing a recruitment partner to help you with your human resources and business development, it’s important you can enjoy the process and engage in service with a smile along the way. In recruitment, you’re getting a new team member, and this should be exciting, not excruciating


HG Health - Our Partnership is your growth




THE PURPOSE OF THE ROLE

We are seeking an experienced Business Operations Lead to oversee our sales division, bringing significant senior leadership experience and exemplary sales and management skills. In this pivotal role, you will be responsible for driving business growth and success through the development and implementation of effective sales strategies. You will play a key role in achieving sales targets and enhancing client relationships.


This role demands strong leadership abilities, exceptional business acumen, and a dedication to providing high-quality care services. If you have a proven track record in leading sales teams within the healthcare recruitment sector, we encourage you to apply.


Reporting Structure


Reports to: Managing Director

Accountable for: Recruitment Consultants and Sales Support


ESSENTIALS

  • Experience in the UK healthcare sector and operational management.
  • Proven management skills with the confidence to lead a high-performing team.
  • Demonstrated success in developing and implementing sales strategies.
  • Strong financial management skills, including budgeting, forecasting, and margin management.
  • Excellent team leadership and development capabilities.
  • Strong business acumen and strategic planning skills.
  • Superior communication and interpersonal skills.
  • Ability to meet deadlines and innovate.


Desirable Skills

  • In-depth knowledge of the healthcare sector and recruitment processes.
  • Experience with CRM systems and sales performance metrics.
  • Confident communication and presentation skills at a senior level.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Leadership:

  • Promote a positive, productive environment that aligns with company values.
  • Drive business growth by motivating and inspiring team members.
  • Collaborate with the Managing Director to implement and operationalise strategic plans.
  • Act as a role model for desired behaviors.
  • Work with Business Development to devise expansion strategies and address business needs.
  • Seek and implement ways to improve profitability and business growth.
  • Ensure the sales team performs their duties as outlined in their job descriptions.


Managing the Team:

  • Conduct monthly performance reviews of Recruitment Consultants.
  • Review team performance with the Director, create development plans, and manage poor performers (PIPs).
  • Maximise productivity by effectively utilising all available resources.
  • Provide feedback based on client input and CRM data.
  • Manage the annual leave process and ensure team compliance with business strategies.
  • Leverage strategic initiatives to meet deliverables.
  • Provide on-the-job coaching and support training programmes.
  • Manage the offshore team in conjunction with the UK team.


Managing Operations/Performance:

  • Implement high-quality customer service across teams by handling client and candidate queries and complaints.
  • Ensure recruiters are effective and provide feedback to the team.
  • Monitor call quality using call logs and listening to a percentage of calls.
  • Ensure the Sales team’s candidates are proactively compliant.
  • Suggest business process improvements for efficiency and smarter working.
  • Monitor margins and ensure alignment with company targets.
  • Assist in managing debt with the Credit Control team.
  • Drive productivity through systems and competitions.
  • Circulate weekly sales reports and distribute daily figures internally.
  • Create sales plans and review processes for best practices and service improvements.
  • Provide monthly business reports reflecting key successes, issues, and business drivers.
  • Attend meetings and monitor actions.
  • Monitor and interpret management information data, emphasising risk identification and management.
  • Maintain a high % fill rate within each client and work on increasing the % fill rate.
  • Ensure the team meets targets for client service, reporting, and quality.
  • Meet financial targets and understand how to influence financial outcomes.
  • Build effective working relationships with internal colleagues and clients.


Integration:

  • Work with the Director and other Managers to ensure consistent HR, operational processes, and IT usage.
  • Align with the Senior Management Team to ensure strategic objectives are met.


Resourcing:

  • Oversee candidate resourcing using job boards such as Indeed, CV Library, and LinkedIn.
  • Mentor, train, and develop all direct reports.
  • Manage incoming applicants and consult with the Compliance Manager to ensure candidate compliance.
  • Collaborate with the Compliance Manager and Compliance Team to support clearances and onboarding of new workers.


OTHER

Salary: £38,500 to 45,000 per annum, depending on experience, with an exceptional bonus structure.


Job Type: Full-time, Permanent.


Schedule: 8:30am to 5:30pm. Monday to Friday.


Location: HG Group Office, St James House, 27-43 Eastern Road, Romford, RM1 3NH.



Due to the evolving nature of our business, role descriptions will periodically be reviewed and, where appropriate, amended. Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organisation overall.