Senior Exec Support Engineer

7 days ago

London, UK, United Kingdom London Stock Exchange Group Full time
ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY:

The Exec Support Team forms part of Technology Services Operations responsible for support and administration of all desktop / desk-side Group Technology Infrastructure Services to all Executive committee members / group leaders / Board members / Company secretariat & Exec assistants.

This role falls within the Exec Support Team (based in London) working with the Global Exec support Manager. The role is focused on providing a day-to-day white glove service and technical support for senior leaders within the London Stock Exchange Group. Responsibilities will comprise of both BAU & Project work.

WHAT YOU'LL BE DOING:
  • Resolve day to day issues that fall under VIP Services remit - including equipment procurement and provision, client critical issues and local resolution.
  • Resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through to resolution.
  • Interaction with the Local Desktop Support and AV support to ensure that Corporate Support Services are delivered.
  • Ensuring all tickets are updated to the correct standard and that the customer's expectations have been set accordingly.
  • Service driven, customer focused, enjoys resolving problems and user interaction.
  • Monitor report and recommend improvements in the overall VIP support service.
  • Define, maintain, and monitor compliance to security and software policies for the business.
WHAT YOU'LL BRING:
  • At least 3 years' experience working in a desk-side support role with specific focus on supporting executive's VIP level and their assistants.
  • Strong knowledge and troubleshooting skills across a wide range of corporate technologies including O365, Windows 10/11, Microsoft Intune Management, JAMF Mac deployment / Apple Business Manager, Win365 / VDI support, Mobile Device Management, ITIL Best Practices, Physical laptop troubleshooting, iOS and Android, Microsoft Exchange Online, Azure AD / Active Directory On-Prem, Powershell Scripting, Teams meeting room support.
  • Professional work ethic, able to take on responsibility and meet targets.
  • Process and documentation driven.
  • Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships with Customers (internal/external).
  • Develop realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeking to make the area in which you work more efficient and effective.
  • Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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