Application Support Analyst

2 weeks ago


London, UK, United Kingdom Macquarie Group Full time
Our Post Trade Technology team is integral to the seamless operation of our business, ensuring the successful settlement of financial and physical products. The team work directly with the business as well as technology and global operational teams supporting cutting edge, cloud driven technology solutions that directly influence our global middle and back-office operations.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As an Application Support Analyst, you will support critical applications essential for the seamless operation of our settlement processes, including trade confirmations, invoicing, and margining. You will translate technical language into business terminology and leverage your deep analytical skills and fast resolution capabilities to address user queries, manage system alerts, and handle application incidents, changes, and support escalations.

What you offer

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  • 3+ years' of experience within the financial industry focusing on middle and back-office platforms in a UNIX and Windows environment
  • Proven background in proactive identification of problems and implementing solutions
  • Demonstrated experience writing SQL queries and interacting with databases (e.g. SQLServer and PostGres)
  • Good knowledge of support tools (e.g. Helix, Grafana, Jira) for Monitoring/Incident/Change/Problem management
  • An understanding of technology platforms, such as Calypso, Finastra (Global Pay Plus), Solace and AWS


We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
  • Hybrid and flexible working arrangements
  • One wellbeing leave day per year and minimum 25 days of annual leave
  • Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, psychological and financial wellbeing
  • Employee Assistance Program, a robust behavioral health network with counseling and coaching services
  • Recognition and service awards


Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.



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