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Senior Internal Communications Manager
2 months ago
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Permanent
London, Potters Bar, or Bristol (Hybrid Working)
At Canada Life, we're proud to help people make more of life. With a recent office move to an incredible new workspace and a newly launched story which connects our people to our purpose and ambitious strategy, we're at an exciting point in our journey. You will play a key part in helping us to continue to bring our people on the journey with us.
We're looking for someone who can bring creativity and new ideas to how we engage and communicate with our colleagues, to help them understand the important role they play in our story.
Building true partnerships with your stakeholders is an important element of the role, and you will be working closely with key areas of the business to help them bring their plans to life for our colleagues.
You'll be reporting into our Head of Internal Comms, and working closely with the rest of the IC team.
Purpose of the role:
You'll work with the Communications and Engagement team and wider business as part of the People Strategy function to develop and lead delivery of our Blueprint narrative and campaigns that engage colleague's hearts and minds in our purpose, strategy, and business plan.
This is a Senior and influential role, reporting directly to the Head of Communications and Responsible Business and leading team members within this team. The candidate will partner and work alongside the business as part of a small, highly skilled, passionate and dedicated team. The successful candidate will be a change leader, have a proven track record of delivering to a strategic agenda and is a team player open and up for challenging the status quo. Experience in the Financial Services Industry is not essential - drive, passion and creativity is
What you'll do:
• Plays a vital part in shaping and developing the strategic communications narrative for our colleagues which is aligned with business objectives and strategy and brings this to life for our colleagues; develops communications and content working alongside the immediate team, our Executive team and Senior Leaders to ensure this is implemented in collaboration with colleagues across our business.
• Using considerable subject-matter expertise you will have demonstratable experience of and the ability to cut through ambiguity and influence and advise in a change environment with the ability to work across the UK business.
• Responsible for leading and implementing change communications programmes across our UK business and works with our content and channels manager to plan activity and execute campaigns. These will include high-profile and strategically important campaigns that stretch across our UK division which require subject-matter expertise and utilising knowledge and experience across multiple channels and involving senior stakeholder engagement.
• Leads, manages and coaches the wider team as required, with line management of one Communications Executive. Manage, coach, develop and motivate a team of communication professionals in order to optimise the performance of the team in line with the Divisions objectives. Responsible for reviewing the output of colleagues, providing feedback, coaching and mentoring to support their development.
• Develop the skills and knowledge of team members so that they have the expertise to achieve the business requirements, as well as maximising individual development.
• Acts as Head of Communications deputy, attending senior leadership meetings, collaborating across the people strategy team and other functions. Partnering with members of our executive team on communications campaigns
What you'll be accountable for:
• Decision-making requirements: Day to day decisions to enable smooth and efficient running of communications campaigns and team
• Managerial/Supervisory oversight: Coaching and support is core to how we work together as a team
• Monetary measure of role: Responsibility for managing the Communications budget
• Job complexities: High ability to cut through ambiguity and influence and advise in a change environment. Ability to work across the business.
• Job deliveries: Enterprise-wide narrative, campaigns and content. Growth and development of team
• Job collaboration: Partner with Exec and Change programme teams to ensure influence and delivery
• Job Advisory requirements: Strong influencer and key advisor
What you'll bring to the role:
• This is a Senior role requiring an individual with demonstrable experience in devising and executing impactful colleague communications and engagement programmes. A proven track record in devising communications plans, collaborating across teams cross-business and playing an influential role in driving change.
• The role holder must be strong, resilient and have a broad outlook. Hunger to grow, learn, develop to keep our team and impact moving forward with the capability to cut through complexity and convey messages clearly.
• Proven track record of achieving success in change and transformation environments
• Strong leadership skills, creative flair and ability to think outside of the box, research and inspire best practice thinking and use insight to measure impact and success.
• Job delivery timescales: Mix of immediate and longer-term delivery requirements as part of the wider communications strategy
• Strong communication skills, demonstrating a clear and articulate standard of written and verbal communication in a complex environment, tailored for all levels of management, including Board level.
• Strong ability to adapt messages to the audience, without prompting or significant coaching, in a format that is easily understood by colleagues, with a clear narrative and the ability to win hearts and minds
• Strong influencing skills, with experience of engaging with Boards and senior management in order to get desired outcome
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
