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Infrastructure Engineer
2 months ago
X4 Technology are partnered with a Global Consultancy who specialize in Product Engineering and Software Development. They are seeking an IT Provisioning Engineer to support on a long-term contract for their Telecommunications client. The clients long term goal is to offer Microsoft-centric support services to businesses with a focus on data protection, communications, collaboration and information security.
The role requires onsite work in Swansea - 3 days per week. It will be a 12 month INSIDE IR35 contract.
Responsibilities of the IT Provisioning Engineer include:
- 1st Line support and incident resolution using the tools provided & experience.
- 2nd Line support & manufacturer engagement.
- 3rd Party incident management – managing collaborative partners to resolution.
Requirements of the IT Provisioning Engineer include:
- Strong demonstrable networking skills, across WLAN, WAN, LAN configuration and troubleshooting.
- Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
- Exceptional interpersonal and customer service skills and a “can-do” proactive attitude.
- Previous experience offering support of the core & common components of M365.
- Knowledge and appreciation of Azure Active Directory and Office365.
- Previous experience delivering support for installs, configurations, software and equipment repair – inclusive of laptops, desktops, phones, and cloud services.
- Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.
Interviews commencing immediately. If you could be interested in this opportunity then please do apply
