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Employee Relations Advisor

2 months ago

Manchester, Greater Manchester, United Kingdom LTE Group Full time

We have a fantastic opportunity to join our team as a Employee/People Relations Advisor on a permanent, full time (37 hours per week) basis. This role is Hybrid, working remotely from home and out of our office.


In this role you will act as the first point of contact via the phone or team inbox. You will be responsible for liaising with line managers across the business to provide advice and support on ER cases/matters - including Attendance, AWOL, Health & wellbeing, Investigations, Disciplinary, Performance and Capability. As well as dealing with general people policy queries in accordance with our company policy, procedures in line with employment law.


Some key focuses for you


  • Coach and support line managers providing quality, consistent and accurate ER advice over a call and on email to enable them to successfully manage ER issues such as Attendance, AWOL, Health and Wellbeing, Investigations, and Disciplinary, within appropriate timescales, and mitigating any potential risk to the business.
  • Provide accurate and timely correspondence to support line managers to comply with policy and processes relating to ER matters.
  • Maintain accurate and comprehensive records of all support and interaction about a case
  • Work closely with the ER Partners to triage queries and/or escalate cases of a complex nature
  • Maintain personal knowledge of LTE Group people policies and employment legislation to advise correctly ensuring policies are adhered to and sharing best practice with colleagues.
  • Contribute to service and policy development
  • Build line manager relationships to adapt advice pragmatically to the business needs and deliver a high standard of customer service
  • Continuously look for ways to improve our service to our managers
  • Prioritise and communicate effectively


About you


  • You must be passionate about working in ER. Have demonstrable experience of providing HR process advice in a previous HR Generalist/administration role
  • A clear understanding of employment policies, processes, and practices and an up-to-date awareness of external trends
  • Be able to coach and where required challenge and/or escalate line managers where necessary to resolve ER cases whilst providing excellent customer service


LTE Group: What we do


We are a national public sector learning, training, and education organisation with a clearly defined mission to 'improve lives and economic success through learning and skills.' Our valued 4,000 colleagues drive our delivery of specialist learning to over 100,000 learners in over 120 UK locations, across our businesses.

Enabling success is what we do; whether it's a learner in a prison environment who needs up-skilling, or a 16-year-old who is starting out on their life journey - we equip, train, and teach all of our learners to reach their full potential and go onto a successful work journey.

You'll be joining a team of professionals from diverse specialisms with a common purpose - to improve the lives of thousands of individuals. We welcome thought leaders, individuals with passion and drive to achieve success in their own right; and we aim for team players who embrace a common purpose.