General Manager Restaurant

1 month ago

Coventry West Midlands, West Midlands, United Kingdom UMAMI Full time

Who we are

Umami World Kitchen marks a new era in casual dining, born from a rich heritage and a bold vision.

Here, diners can feast on 100 cross-cultural cuisines via our all you can eat buffet, reflecting the best of Chinese, Italian, Indian, and Malaysian culinary traditions.

Umami World Kitchen is not just a dining place; its a celebration of global flavours and a testament to our passion for culinary excellence. Our experienced team ensures that each visit is more than a meal; its an unforgettable journey through the world of flavours, served in a setting of unmatched elegance.

Job Summary

The main purpose of the role is aimed to be responsible for the overall administration and operation of your respective branch to maximise profits, ensure food/beverage/service quality meet the required standards set by Cosmo. You will lead, direct and support the restaurant teams to maintain a high level of staff performance and engagement to ensure a great customer experience. You will also act as the communicatorbetween the individual restaurants and the Cosmo Restaurant Support Centre.

Focus on Guests

  • Ensure superior customer service, in all aspects of guest interaction, is provided by the respective branches
  • Monitor all the steps of service, and ensure the service standard set out in UMAMIs SOPs are followed consistently
  • Ensure customer feedbacks are responded efficiently and customer complaints are handled and solved in a professional and timely fashion.
  • Reviews and Monitors all guest feedback addressing any issues

Team Champion

  • Conduct and monitor all local recruitment activity to ensure correct process is followed, and ensure staff files are up to date and eligibility documents are legal.
  • Create a harmony and caring working environment for all staffs, built up a rapport team with commitment and motivation
  • Control staffing levels including approval for all additional or replacement staffs, oversee staff schedules per Labour Hospitality system, forecasted revenue, and control casual labours and overtime, to minimise FOH spend cost with abilities to predict weekly sales based on L4L restaurant performance.
  • Coach; provide assistance or solution to staffs when they encounter difficulties
  • Check the training result through all staffs daily performances. Delegate to qualified trainer to retrain if necessary
  • Ensure all COSMOs Learning & Development programmes are effectively used and provided within the respective branches
  • Ensure all investigations and disciplinary processes in relation to any staff conduct issues are followed properly

Brand Excellence

  • Ensure the quality of food / beverage / service provided are consistently maintained
  • Communicate with the Head Chef to ensure food prepared, quality, taste, and temperature are of the COSMOs standards and adhere to Food Safety Act consistently all the times.
  • Walk all restaurants front and back of the house areas regularly to check on set-up, service, food quality, general maintenance, and cleanliness
  • Drive restaurant management team to resolve any defect from service to environment issues in a timely manner, so the team can improve quality of operation
  • Ensure all Health & Safety and Food Hygiene policies are adhered to, protecting employee & customer safety
  • Monitor production schedules and food safety
  • Ensure compliance with licensing, hygiene and health and safety legislations/guidelines
  • Monitor and check all operations followed by standards and comply to the relevant laws and regulations
  • Ensures that the COSMOs Health and Safety standards is strictly followed, including the cleanliness of all restaurants and bars, personal hygiene standards for all food handlers and quarterly Hygiene Audits.
  • Conduct COSMO restaurant brand standards audits to ensure that required standards are being adhered to and implemented consistently

Communication

  • Ensure that the companys goals, targets and strategies are communicated effectively to all levels.
  • Share information from Head Office with restaurant teams to create day to day operation awareness
  • Conduct restaurant meetings with managers and review on maintenance status, purchases and expenses, highlight achievements, problems and challenges, and specific training courses
  • Communicate to teams during morning briefings, when on restaurant visits.
  • Immediately communicates to the staff and managers, any changes in policy & procedure, or any other directives from the Operations Team/Head Office.
  • Ensure smooth and effective communication between Operations and other departments

Restaurant Operations

  • Work and liaise with COSMOs maintenance and project teams on all expenditure.
  • Approve estimates for Repairs & Maintenance.Follow up on projects to ensure they are completed in a timely, quality fashion and on budget
  • Manage minor capex to ensure they are completed on time and within budget

Drives Business/Succession/Change

  • Drive for achieving restaurants budget and financial result for the fiscal year
  • Ensure budgeted sales and profit margins of respective branches are met or exceeded (monitor daily, weekly, monthly, quarterly, annually)
  • Monitor and ensure the labour cost is well controlled and labour Hospitality system is being consistently utilised in the respective branches
  • Ensure the productivity of respective branches meet COSMOs benchmark
  • Investigate any discrepancies around stock inventory issues and cash shortages until fully resolved
  • Conduct Performance Review for management staffs and address performance issues in their early stages to avoid corrective action, when possible, using Personal Development Plans and Performance Improvement Plans where appropriate.
  • Conduct annual pay reviews on all direct reports. Ensure annual pay reviews of all employees are completed in a timely, thorough fashion
  • Ensure top talents in the assigned branches are well engaged, motivated and developed
  • Continually develops team to ensure all roles are filled and succession line is in place.
  • Oversee the implementation of all marketing campaigns (company & site specific)
  • Liaise with the Marketing Department, providing feedback to the effectiveness of initiatives
  • Follow up on any food initiatives, promotions and new products
  • Monitor and drive management teams ofrespectivebranches to achieve targets
  • Monitor stock and delivery performance from managers and supervisors
  • Constantly looks for ways to improve their restaurant operations.

AMRT1_UKCT

  • Restaurant General Manager

    4 weeks ago

    Coventry, West Midlands, United Kingdom James Webber Recruitment Full time

    Restaurant General Manager Coventry JWR is working in partnership with an exciting restaurant group, looking to recruit a seasoned leader with a passion for delivering exceptional dining experiences for their restaurant in Coventry as the group continues to grow.PackageSalary from £45kPerformance related BonusCompany BenefitsGreat opportunities to progress...

  • Restaurant Manager-

    4 weeks ago

    Coventry, West Midlands, United Kingdom James Webber Recruitment Full time

    Position: Restaurant Manager - Independent Luxury HotelLocation: Coventry, West MidlandsSalary: £40,000 per year + generous quarterly service chargeWhy Join Us?Exclusive Perks: Staff discounts on overnight stays and private dining.Recognition & Rewards: Birthday and Christmas gifts, plus awards and recognition programs.Work-Life Balance: Enjoy Christmas Day...

  • General Manager

    4 weeks ago

    Brierley Hill, West Midlands, West Midlands, United Kingdom ASK Italian Full time

    Role: General Manager / Restaurant General Manager / Hospitality General managerPay: Starting Salary: £39,000 pa, including benefits.Salary breakdown:Starting from £35,500 pa, plus £1.50 per hr tronc averageAt ASK Italian, our people are the heart of our restaurants. ASK Factor is our philosophy, who we are, and showcases our inclusive and full-hearted...

  • General Catering Assistant

    3 weeks ago

    Coventry, West Midlands, United Kingdom Enhance Full time

    We are looking to recruit General Catering assistants for schools, Care homes and Hospitals in the Coventry area.The role of a general Catering Assistant can vary from each job depending on the needs of the business, but these may include:General preparation and clean-down of service areasServing of food and drinksSome light food preparationsWashing upWhat...

  • Restaurant General Manager

    19 hours ago

    West London, South East, W12 8QE, West London, United Kingdom The Hoxton Shepherd's Bush Full time

    We are looking for a passionateRestaurant General Managerto be part of our team forThe Hoxton, Shepherds Bush.The Hoxton Shepherds Bush is our fourth London Hoxton and located in the heart of Shepherds Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chets serving Thai...

  • Technical Services Manager

    1 month ago

    Coventry, West Midlands, West Midlands, United Kingdom Ansty Hall Full time

    AsTechnical ServicesManager, you will be reporting direct to the General Manager and will take the overall responsibility for the general day to day maintenance for the Hotel. You will also be responsible for a team and additional contractors. You will be responsible for onsite Health & Safety and Fire Safety Compliance.Role ResponsibilityMain...

  • Assistant General Manager

    4 months ago

    Chichester, West Sussex, West Sussex, West Sussex, United Kingdom The Ivy Collection Full time

    Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence.Were searching for a passionate Assistant General ManagerThis is a great opportunity to join a dynamic and supportive team in one of the UKs most-loved restaurant brands.Benefits &...

  • Restaurant Manager

    3 weeks ago

    Crawley, West Sussex, West Sussex, United Kingdom jdr Hospitality Recruitment Full time

    Restaurant Manager required for a Michelin star restaurant, based within a stunning country house hotel in the South East of England.This outstanding hotel has held a Michelin star for over 10 years and represents a classic contemporary fine dining restaurant.We are looking for a restaurant manager to oversee the day to day running of the main 60 cover...

  • Financial Controller

    2 weeks ago

    Coventry, West Midlands, West Midlands, United Kingdom Hays Accountancy and Finance Full time

    Your new company Hays are delighted to be working with a large engineering company to recruit a divisional Financial Controller. The company has overseas headquarters and is based in Coventry.Your new role This role is responsible for producing accounts for the European divisions and has a strong focus on producing statutory accounts for a number of...

  • Conveyancing Paralegal

    1 month ago

    Coventry, West Midlands, West Midlands, United Kingdom G2 Legal Limited Full time

    My client, a highly regarded Legal 500 regional law firm with an excellent reputation across Warwickshire, is seeking a Conveyancing Paralegal to join its successful and growing property in Coventry. This is a fantastic opportunity to further your career within a firm known for its commitment to excellence and strong client relationships.The Role Assisting...

  • Residential Conveyancing Paralegal

    2 weeks ago

    Coventry, West Midlands, West Midlands, United Kingdom G2 Legal Limited Full time

    My client is a well-regarded regional law firm in Coventry that is seeking a dedicated and detail-oriented Residential Conveyancing Paralegal to join its successful property team. Known for its exceptional staff retention and supportive working culture, my client provides an outstanding environment for learning and professional development. This role is...

  • Legal Cashier

    3 weeks ago

    Coventry, West Midlands, West Midlands, United Kingdom G2 Legal Limited Full time

    My client, a well-established and respected law firm in Coventry, Warwickshire, is seeking a Legal Cashier/Accounts Assistant to join its friendly and professional accounts team. This role is ideal for someone who is focused, self-motivated and ready to provide essential support to ensure the smooth operation of the department. As the successful candidate,...

  • eScada & RTU Solution architect

    2 weeks ago

    West Midlands, West Midlands, Coventry, West Midlands, United Kingdom Wipro Limited Full time

    Wipro's dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work.Purpose of RoleWipro is...

  • Integration Architect

    2 weeks ago

    West Midlands, West Midlands, Coventry, West Midlands, United Kingdom Wipro Limited Full time

    Wipro's dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work.Purpose of RoleWipro is...

  • Restructuring Manager/Senior Manager

    5 days ago

    Birmingham, West Midlands, West Midlands, United Kingdom Hays Accountancy and Finance Full time

    Your new company A leading national Accountancy Firm based in Birmingham requires a Corporate Recovery Manager/Senior Manager to join their team based in Birmingham.Your new role Assisting in supervising the restructuring and recovery process from planning to completion will include managing insolvency cases, participating in business reviews, liaising with...

  • Sales Manager

    1 month ago

    Birmingham, West Midlands, West Midlands, United Kingdom Staycity Aparthotels Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are...

  • Financial Reporting Manager

    3 days ago

    Birmingham, West Midlands, West Midlands, United Kingdom Gleeson Recruitment Ltd Full time

    Gleeson Recruitment Group are recruiting for a dynamic Financial Reporting Manager role based in Birmingham, offering an excellent remuneration package and the opportunity to join a forward-thinking organisation.This role is perfect for an ambitious individual with a strong technical accounting background who is ready to lead and make an impact within a...

  • Finance Systems Manager

    1 week ago

    Birmingham, West Midlands, West Midlands, United Kingdom Gleeson Recruitment Ltd Full time

    Gleeson Recruitment Group are pleased to be exclusively recruiting for this Finance Systems Manager position. Our client, a market-leading organisation based in Birmingham, is seeking a talented professional to lead and optimise their finance systems.This is a fantastic opportunity to work with cutting-edge tools, including Power BI, in a forward-thinking...

  • Assistant Manager

    3 weeks ago

    Coventry, West Midlands, United Kingdom Wells & Co. Careers Full time

    The White Horse is a welcoming country pub situated in the heart of Balsall Common - Warwickshire, that reopened under the Wells & Co Managed Pub estate in 2022 after being refurbished and restored back to the community pub that everyone knew and loved. We will provide you with a great package including:Competitive salary & Bonus28 days holidayCompany...

  • Commercial Property Solicitor

    7 days ago

    England, West Midlands, West Midlands, West Midlands, United Kingdom Austen Lloyd Limited Full time

    COMMERCIAL PROPERTY SOLICITOR - SENIOR ROLE - PARTNERSHIP POTENTIAL - Commercial Property Solicitor / Partner - Birmingham - This established real estate department is looking for a Commercial Property Solicitor / Senior Associate or Partner 8+ years PQE to join their team in Birmingham. If you're looking forward-thinking and progressive firm with,...