Underwriting Operations Manager

4 weeks ago


London, UK, United Kingdom High Finance Limited TA HFG Full time

New Vacancy - Underwriting Operations ManagerCity of London | Hybrid Lloyd's Insurer

HFG are currently recruiting for a leading Lloyd's Insurer who are seeking a Operations Manager to join their growing team. This role will provide oversight and responsibility for the active operations management, workload management and resourcing across their allocated areas of business responsibility. London Market experience is essential for this role as well as previous experience leading projects and managing teams from a Underwriting Operations perspective. Understanding of Process Improvement initiatives and proven experience of supporting the migration of processes to offshore providers is also needed for this position.

Key Responsibilities

  • Facilitate communication and collaboration between Europe Operations and BPO vendor partners.
  • Aid in the planning and execution of BPO migrations.
  • Establish performance metrics and ensure contractual service levels are met, including SLAs measuring timeliness, quality, productivity, and customer experience.
  • Monitor SLA performance and provide updates to management in Europe Operations.
  • Assist in maintaining strong relationships with BPO vendor partners.
  • Address and resolve reported issues promptly and effectively.
  • Support day-to-day operations of migrated processes, including handling exceptions and escalations.
  • Serve as a subject matter expert and escalate issues to Senior Operations Manager as needed.
  • Coordinate communications with IT regarding production issues impacting SLAs.
  • Provide support for BPO vendors experiencing security or access issues.
  • Ensure timely and accurate information delivery for Underwriters to support new business and renewals.
  • Analyze submissions and underwriting activities to support decision-making in line with business unit strategy.
  • Maintain underwriting documentation in accordance with SOPs and specific requirements.
  • Manage credit control queries and prioritize premium collection tasks.
  • Assist Underwriters in delivering quotes for new business by analyzing submissions and providing necessary support.
  • Coordinate team efforts and ensure compliance with SOPs and process documentation.


  • London,, UK, United Kingdom Rokstone Underwriting Full time

    Role SummaryAs a member of the Portfolio Management team at Rokstone, you will play a pivotal role in driving the company's growth and financial success. Your primary responsibility will be to take a proactive approach to performance management for all Property led classes of business. By conducting strategic analyses for Rokstone and capacity providers,...


  • London,, UK, United Kingdom Rokstone Underwriting Full time

    Who We AreAt The Aventum Group, we’re not one for following the usual rules. We work hard at being different and that very much extends to how we look after our people. Because for us, they’re not just people. They’re part of the family. A family that dreams big and always works together to make insurance better. For everyone.We offer our employees a...

  • Property Underwriter

    1 month ago


    London, UK, UK, United Kingdom Rokstone Underwriting Full time

    Role: Underwriter/Senior Underwriter - PropertyReporting to: Head of RecyclingLocation: Hybrid - Office and HomeRole:We are looking for an experienced Property Underwriter to join our longest-established product line, a niche underwriting facility targeting waste & recycling risks based in the UK, Australia, and the US. We have a long and successful history...

  • Property Underwriter

    4 weeks ago


    London, UK, UK, United Kingdom Rokstone Underwriting Full time

    Role: Underwriter/Senior Underwriter - PropertyReporting to: Head of RecyclingLocation: Hybrid - Office and HomeRole:We are looking for an experienced Property Underwriter to join our longest-established product line, a niche underwriting facility targeting waste & recycling risks based in the UK, Australia, and the US. We have a long and successful history...


  • London,, UK, United Kingdom mbf Full time

    Job Title: Underwriting Operations Manager Location: London – Hybrid (3 days / 2 days home)Overview: We are recruiting for a fantastic opportunity to join a leading Insurance company within their Lloyd’s Syndicate. Reporting to the Head of Underwriting Management, you’ll ensure seamless day-to-day operations in the underwriting division. Ensuring the...


  • London,, UK, United Kingdom mbf Full time

    Job Title: Underwriting Operations Manager Location: London – Hybrid (3 days / 2 days home)Overview: We are recruiting for a fantastic opportunity to join a leading Insurance company within their Lloyd’s Syndicate. Reporting to the Head of Underwriting Management, you’ll ensure seamless day-to-day operations in the underwriting division. Ensuring the...


  • London, UK, United Kingdom BCT Resourcing Full time

    Underwriting Operations AnalystLondon - HybridI am currently working with a Lloyd syndicate looking to expand their Operations team with the addition of a talented individual for their Underwriting support. This Lloyd's syndicate is proud to have a valued reputation within the insurance market where it has delivered unrivalled underwriting and claims...


  • London,, UK, United Kingdom Rokstone Underwriting Full time

    Job Title Exposure Management AnalystEntityRokstoneDepartmentRokstone UnderwritingReports toCat Modelling ManagerLocationLondon/HybridRole SummaryA newly created role, we are seeking a Exposure Management Analyst who will be responsible for delivering the stochastic modelling and exposure reporting and managing our US underwriting team including Property...


  • London, UK, United Kingdom Oliver James Full time

    Underwriting Operations Analyst London - Hybrid I am currently working with a Lloyd syndicate looking to expand their Operations team with the addition of a talented individual for their Underwriting support. This Lloyd's syndicate is proud to have a valued reputation within the insurance market where it has delivered unrivalled underwriting and claims...


  • London, UK, United Kingdom Avencia Consulting Full time

    About us Avencia Consulting are partnered with a global specialty insurer. The company focuses on writing agency and specialty insurance business with operations in 9 locations and access to a global network of more than 175 countries through an extensive international network. This role is within a newly created "Single Risk Operations" function. This...


  • London,, UK, United Kingdom IPS Group Full time

    This is a new opportunity for someone currently working in the London market, ideally within operations, underwriting support, at a syndicate or MGA.Supporting the Operations and Underwriting Support oversight team, with process improvement, workflow systems, underwriting activity review, risk management and governance. Yes, it’s a busy role BUT offers a...


  • London, UK, United Kingdom IPS Group Full time

    This is a great opportunity to join a multi-class, international underwriting group within their growing Underwriting Operations team. You will be aligned with their Financial Lines Underwriters to provide support on a day to day basis. The role will require you to process risk data onto the organisations underwriting system, this information will consist of...


  • London, UK, United Kingdom IPS Group Full time

    A Lloyds Syndicate requires an analytically minded Underwriting Assistant or Analyst to support the Head of Operations and Underwriting Operations Manager in delivering operational excellence. You will be involved in the Syndicate Business Planning, Syndicate Reporting, Data Controls and a variety of operational projects, You will also be required to assist...


  • London,, UK, United Kingdom IDEX Consulting Ltd Full time

    Working closely with the Head of Construction Underwriting, Technical and Operational Underwriting teams, the key objective is to support on projects which drive additional revenue opportunities for the MGA, whilst also supporting the Head of Construction Underwriting in capacity performance and management. The role is not intended to undertake referrals for...


  • London, UK, United Kingdom High Finance Limited TA HFG Full time

    New Vacancy - Senior Underwriting Operations Manager City of London | Hybrid Lloyd's Insurer HFG are currently recruiting for a leading Lloyd's Insurer who are seeking a Senior Operations Manager to join their growing team. This role will entail working closely with the Head of Operations providing leadership, guidance, and direction to Europe London...


  • London, UK, United Kingdom IPS Group Full time

    This is a great opportunity for an insurance professional with a strong Underwriting background, who is keen to use their technical skills and knowledge within an Underwriting Operations role. You will be required to work closely with senior operational stakeholders and a number of Underwriters within the business to drive key operational objectives to...


  • London,, UK, United Kingdom ARC IT Recruitment Full time

    Underwriting Operations Business Partner, InsuranceLondonCirca £110k plus bonus plus bensUnderwriting Operations Business Partner is sought by thriving City Insurer for Underwriting and Distribution. This role will act as go-to person on all operational topics (Operations Delivery, Change, Data, Operations Excellence). In this role you will identify areas...


  • London, UK, United Kingdom Avencia Consulting Full time

    About us Our client is an international speciality insurer and reinsurer with offices in London, Bermuda, Luxembourg and Guernsey. They have brought together some of the best, brightest and most experienced re/insurance people to create an organisation built around the needs of their clients, not themselves. They are focused on creating a positive...


  • London,, UK, United Kingdom ReMark Full time

    Come and join us to shape the future of the insurance industry!ReMark (SCOR Digital Solutions) is a global insurance consultancy helping insurers worldwide to grow sustainably. A critical part of the SCOR Group, we are specialized in developing industry-leading digital solutions for every part of the consumer journey, from underwriting, to engagement, to...


  • London, UK, United Kingdom Brit Full time

    Vacancy Name Underwriting Operations Team Leader Employment Type Permanent Location London Role Details We`re looking for an Underwriting Operations Team Leader About Brit At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That`s why we exist. To help people and businesses face the future and thrive. We...