Smartcard Administrator

Are you a meticulous administrator with an eye for detail?

We have a fantastic opportunity to join our small Quality and Assurance Team providing a service to NHS employees, registering, verifying, and handling smartcard access to the NHS Care Records Service and extra healthcare applications using the Care Identity Service. You will be responsible for undertaking all tasks related to the service.

The Registration Authority service delivers an end-to-end registration authority, including specific training for nominated registration authority staff and helps NHS Trusts to attain a high standard of Access Control Management, demonstrating standard methodology in both information governance and security.

Hybrid working role with every other Monday in the office, all other hours working remotely. First two weeks will be face to face onsite for full training.

Must be Southampton based. Role includes one or two weekly post drops to the Town Quay office at 15:00.

What you will be doing:

• Ensuring good working relationships with clients, managers, and staff to support the flow of activity required, ensuring you meet agreed SLAs and important metrics.
• Being the point of contact for clients for creation and deactivation for smart cards and resolving any smart card related issues employees may have.
• Processing new smartcard requests, ensuring any information received follows NHS Employers Right to Work and NHS Identity Standards.
• Issuing locked smartcards to the accurate client location, maintaining information on status of cards.
• Creating replacement cards due to broken/lost smartcards or due to name/photo changes.
• Processing any leavers request to remove access, cancelling the card, and securely destructing returned smartcards where required.
• Using Excel to capture and maintain management information for ES reporting purposes.
• Providing support to RA Manager concerning investigations into breach of security issues.

What you'll bring:

• Attention to detail with the ability to deliver tasks in an accurate and timely manner.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high-quality customer service in a professional manner, crafting trust and confidence.
• Effective standout colleague, who constantly displays dedication and flexibility.
• Assimilates and applies policies and procedures consistently.
• Expert user of Teams.

It would be great if you had:

• Full Clean UK Driving License
• Flourishes under pressure
• Ability to navigate around and understand use of relevant systems.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type: Full-time, Permanent

Location: Southampton

Security Clearance Level: DBS

Internal Recruiter: Kayleigh

Salary: £24,000 per annum

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about Sector/Company?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

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