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Customer Support Specialist

2 months ago

Glasgow Scotland, Scotland, United Kingdom Brillband Full time

Customer Experience Team Member


Are you hungry for an opportunity to make a real difference in customers' lives? Do you enjoy helping people and are unafraid to jump on the phone or answer instant messages to resolve customer queries? If so, we would like to hear from you


What You'll Do:

  • Support customers by addressing their queries, resolving connection issues, and providing excellent service.
  • Proactively reach out to potential customers who have shown interest by visiting our website and chat to them about our service.
  • Represent our brand by going out to engage with people in Glasgow, acting as a brand ambassador to raise awareness about our growing business.
  • Leverage our state-of-the-art tools to solve 99% of customer issues – and for the rare cases you can’t solve, our expert technical team and partners have your back.


What You'll Get:

  • A competitive salary of £25k.
  • 33 days of holiday to recharge and enjoy your time off.
  • Work-life balance with shift work – but note, you’ll be required to work two weekends a month to ensure our customers are always supported.


Why You’ll Love It Here:

  • Be part of a fast-growing, dynamic scale-up business.
  • Work alongside a passionate, driven team with the support of fantastic investors fueling our UK-wide growth.
  • You’ll have the opportunity to contribute to our expansion and be a key player in helping us grow across the country.



What We're Looking For:

  • Enthusiastic individuals who aren’t afraid to pick up the phone or engage with customers.
  • A people person who enjoys building relationships and solving problems.
  • Experience with Zendesk is preferred but not necessary – we'll provide training if needed
  • Someone who thrives in a fast-paced environment and is eager to learn.

This is more than just a customer support role – it's an opportunity to be part of something exciting. Join us and be a crucial part of our journey