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Operations Manager

2 months ago

UK, UK, United Kingdom National Trust for Scotland Full time

The purpose of this role is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, and performance standards in relation to:

  • Regional properties;
  • Special & priority projects;
  • Conservation of the properties and contents;
  • Promotion of heritage related to the properties;
  • Visitor experience;
  • Financial sustainability; and
  • Staff and volunteers.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Based across the Aberdeenshire North properties, reporting to the Regional Director for the North East Region of the Trust’s Built Heritage properties. The role is the operational lead and accountable manager for the leadership of the cluster of properties, working collaboratively with the property teams in support of development and strategic direction.

Responsible for effective people, operations, and budget management within the context of the strategies, policies, procedures, and rules of the Trust. Further, and in relation to this, ensuring the properties are managed consistently and professionally and to the required standards.

A visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property Teams and Business Manager for the Region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable operational budget and plans that underpin property financial performance, visitor experience, conservation delivery, reputation and maintenance.

Inputting and overseeing the operational development of the property cluster including Haddo House, Pitmedden Garden, Fyvie Castle and Castle Fraser. Constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity, and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

Assisting the Regional Director with the management of the local Members Centre relationship.

Taking a lead role in the planning, co-ordination and opening of any new projects, working closely with the Regional Director, Fyvie Project Director, advisory panels, and regional team.

The Operations Manager’s responsibilities include:

  • Financial management for the cluster, holding detailed and up to date awareness of property positions in partnership with the Business Manager;
  • Develop effective operational plans;
  • Lead the provision of excellent internal and external customer service and visitor experience;
  • Actively lead and promote a safe working environment, where the health, safety and wellbeing of visitors, staff, volunteers, and contractors come first. Working with the regional management team to ensure compliance across all relevant areas;
  • Develop and maintain a detailed understanding of the conservation principles and how they underpin our work. Building a strong working knowledge of the significance, character, and profile of each property;
  • Foster positive and productive relationships with internal and external stakeholders;
  • Understand and cascade the Trust’s strategic objectives and values into local plans and objectives.